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  • Knowledge Base
  • 1. How do I get a replacement membership card? Views: 5424 Featured Content Public
    To request a duplicate membership card, please Click here to log into your account. Click 'Request Duplicate Card' under the picture of the membership card. You can select 'Request Permanent Card'. The card will be sent via the US mail in 7-10 business day. If you are traveling and require immediate assistance, you can also select 'Request Temporary Card' to receive a temporary membership card via email.
  • 2. If I join AAA today and I have car trouble, can I immediately call for Roadside Assistance or is there a waiting period? Views: 59151 Public
    You can use your Roadside Assistance CLASSIC level benefits as soon as your membership payment is processed; however, there is a seven (7) calendar day wait for extended PLUS or PREMIER benefits. A service fee for members wanting to join and use Roadside Assistance the same day may apply. Call 1-800-AAA-HELP, or request Roadside Assistance through the AAA Mobile app , or use AAA.com to request service .
  • 3. I have permanently moved, how do I transfer my membership from another state? Views: 19291 Public
    Rest assured, your current AAA membership is still valid until it expires anywhere in the United States or Canada. Prior to your expiration date, call AAA at 1-866-MEMBERS (1-866-636-2377) or stop by your local AAA store to transfer your membership. Because there are different local AAA Clubs that provide coverage and membership throughout the country, the club that services your new address will assist you in processing the change of address which is a transfer into their club.
  • 4. How do I cancel or downgrade my membership? Views: 13017 Public
    Please call 1-866-636-2377 or visit your local AAA store. For security reasons, we must speak to the Primary member in order to cancel or downgrade a membership.
  • 5. How do I update my credit card information for my Automatic Membership Renewal payment? Views: 11103 Public
    To update your credit card information for Automatic Membership Renewal, you must be the Primary Member on the membership. To Change Online: Click here to access your account and update your credit card information. If you are not logged in, you will be prompted to login. Click Edit and Modify your information Click Submit To Change If you do not have an online account, click here to create one . Offline: Contact AAA via telephone at 1-866-MEMBERS (1-866-636-2377) or visit one of our Local AAA S  More...
  • 6. If I'm the Primary member, will my spouse receive the same AAA benefits as I do? Views: 10552 Public
    Yes, but they must be an Associate member. The Primary member is the first person in the household to join AAA. Membership includes Roadside Assistance and all other services and benefits. Associate membership is available to those residing in the same household as the Primary member. Associate members receive the same services and benefits as Primary members, but their annual membership rate is considerably less. Click here to compare membership types . Please see the Member Benefits Guid  More...
  • 7. What is the difference between AAA Classic, AAA Plus, and AAA Premier Memberships? Views: 7103 Public
    For information on levels of AAA Membership, please see the comparison chart . Tows that exceed the limit of miles allotted per membership level are at the Member’s expense at AAA Member discounted rates. For more information on Member Benefits, please visit our online Member Guide . If you have additional questions about our AAA packages and benefits and wish to speak with a member of our Member Services team, please contact us at 1-866-636-2377.
  • 8. How many cars are covered by the AAA membership? Views: 6030 Public
    Since AAA is an automobile club, your AAA Membership covers you rather than your car. That means that YOU are covered for Emergency Road Services in any vehicle you are driving or riding in as long as that type of vehicle is covered. You could be in a friend's car and, if it breaks down, you are covered. Many AAA Members forget that because we cover people, not cars, other family members are not covered when they are driving your car. If they aren't Members of AAA, they can't get an  More...
  • 9. How do I change my address? Views: 4792 Public
    Please log into your AAA.com account and follow the directions below. Please note you must be the PRIMARY member on the AAA account in order to update the address. Click on Membership Tab and select My Account Scroll down to Personal Information tab click EDIT Modify your information and click update Click AAA Membership on the top navigation bar The PRIMARY member can also contact AAA via telephone at 1-866-MEMBERS (1-866-636-2377) or visit one of our AAA Stores to make updates.
  • 10. Will I be reimbursed if I use another towing company when AAA isn't available? Views: 4392 Public
    If AAA Roadside Assistance is not available and you obtain service from a non-AAA facility, you are entitled to reimbursement up to the amount it would have cost us to provide the service under similar circumstances. Except for certain toll roads, where AAA service is restricted, you must make every effort to secure AAA Roadside Assistance first. To apply for reimbursement consideration for non-AAA facility expenses, upload and print a reimbursement form from our AAA web site‚Äč . Instructions and  More...