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  • Knowledge Base
  • 1. How do I get a replacement membership card? Views: 4849 Featured Content Public
    To request a duplicate membership card, please Click here to log into your account. Click 'Request Duplicate Card' under the picture of the membership card. You can select 'Request Permanent Card'. The card will be sent via the US mail in 7-10 business day. If you are traveling and require immediate assistance, you can also select 'Request Temporary Card' to receive a temporary membership card via email.
  • 2. I have permanently moved, how do I transfer my membership from another state? Views: 20135 Public
    Rest assured, your current AAA membership is still valid until it expires anywhere in the United States or Canada. Prior to your expiration date, call AAA at 1-866-MEMBERS (1-866-636-2377) or stop by your local AAA store to transfer your membership.
  • 3. How do I cancel or downgrade my membership? Views: 14204 Public
    For security reasons, we must speak to the Primary member in order to cancel or downgrade a membership. Please call 1-866 MEMBERS (1-866-636-2377) or visit your local AAA store.
  • 4. How do I update my credit card information for my Automatic Membership Renewal payment? Views: 13638 Public
    To update your credit card information for Automatic Membership Renewal, you must be the Primary Member on the membership. To Change Online: Click here to access your account and login. If you do not have an online account, please click here to register On the Profile page click on Manage next to Auto Renew-Manage Click Edit to update you credit card information Click Submit to save changes that you made You can also contact us Contact AAA via telephone at 1-866-MEMBERS (1-866-636-237  More...
  • 5. Do Associates receive the same AAA Membership benefits as the Primary member? Views: 9223 Public
    Yes, the Primary member is the first person in the household to join AAA. Membership includes Roadside Assistance and all other services and benefits. Associate membership is available to those residing in the same household as the Primary member. Associate members receive the same services and benefits as Primary members, but their annual membership rate is considerably less. Click here to compare membership types . Please see the Member Benefits Guide for Associate Membership requirements  More...
  • 6. How many cars are covered by the AAA membership? Views: 5888 Public
    Your AAA Membership covers you rather than your car. That means that YOU are covered for Emergency Road Services in any vehicle you are driving or riding in as long as that type of vehicle is covered. You could be in a friend's car and, if it breaks down, you are covered. Many AAA Members forget that because we cover people, not cars, other family members are not covered when they are driving your car. No need to notify us if you have recently chnaged vehicles, the AAA Membership covers yo  More...
  • 7. What is the difference between AAA Classic, AAA Plus, and AAA Premier Battery Memberships? Views: 5786 Public
    To find more information on levels of AAA Membership, please see the comparison chart . If you have additional questions about our AAA Membership levels and benefits and wish to speak with a member of our Member Services team, please contact us at 1-866- MEMBERS (1-866-636-2377).
  • 8. How do I change my address? Views: 4836 Public
    Please log into your AAA.com account and follow the directions below. Please note you must be the PRIMARY member on the AAA account in order to update the address. Click on Membership Tab and select My Account Scroll down to Personal Information tab click EDIT Modify your information and click update Click AAA Membership on the top navigation bar The PRIMARY member can also contact AAA via telephone at 1-866-MEMBERS (1-866-636-2377) or visit one of our AAA Stores to make updates.
  • 9. Will I be reimbursed if I use another towing company when AAA isn't available? Views: 4127 Public
    If AAA Roadside Assistance is not available and you obtain service from a non-AAA facility, you are entitled to reimbursement up to the amount it would have cost us to provide the service under similar circumstances. Except for certain toll roads, where AAA service is restricted, you must make every effort to secure AAA Roadside Assistance first. To apply for reimbursement consideration for non-AAA facility expenses, upload and print a reimbursement form from our AAA web site‚Äč . Instructions and  More...
  • 10. How do I update the name on my membership card? Views: 2830 Public
    To change the name on your membership card please contact AAA via telephone at 1-866-MEMBERS (1-866-636-2377) or visit one of our Local Stores . Please be advised that AAA reserves the right to request documentation of your name change (i.e. marriage certificate, driver’s license, etc) in order to process a name change request.