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  • 1. Only three miles of free towing? That doesn't seem like much. Views: 175
    Don't confuse 'towing mileage' with 'distance to the disablement'. AAA will travel any distance to reach a stranded member, 24 hours a day, 365 days a year. Once there, AAA Classic membership provides free towing back to the responding station, or three miles of free towing in any direction from the disablement. That's sufficient to get you to a repair facility in over 90% of cases. If you prefer to be towed to your favorite repair shop – and it’s located more  More...
  • 2. Your website logon has changed and I can never just logon. There is always a pop-up asking my postal code even though I can see my membership logon info underneath. Views: 52
    You are required to include your zip code so that you are directed to the correct AAA club. Once you log into your AAA.com online account by clicking on 'My Account' on the top right corner of the navigation you can view the details of your membership. We require a login for member only discounts and to verify membership. To view travel information you do not need to log in but to receive discounts it is necessary.
  • 3. How do I apply for reimbursement under my Premier Trip Interruption benefits? Views: 40
    Complete the online reimbursement form and fax or mail along with your towing or road service receipts and a brief description of the incident to: AAA Northway ERS Reimbursement 433 State Street, Suite 300 Schenectady, NY 12305 Fax: (518) 346-5650 Reimbursement is not guaranteed and may be limited to the amount AAA would have paid had the Club been called. It is always best to call AAA for service. The number (1-800-AAA-HELP) is on the front of your membership card. You can also request service  More...
  • 4. My car has been towed and impounded. Can you help? Views: 27
    In most cases we’re able to get you a price to tow it out for you once all charges against the car are paid. You’ll have to be present at the impound lot to take possession of the vehicle – AAA can’t do that for you. Please note : If your car has been towed to an impound lot, AAA won’t reimburse those towing charges as that is not a covered service. tow towed towing impound impounded
  • 5. How do I get reimbursed for towing or locksmith services? Views: 22
    If you’re a AAA Northway member, you may complete the reimbursement form online to be considered for partial or full reimbursement of services. You’ll be able to electronically attach all related receipts, invoices, or related paperwork to your submission. Applications must be received within 30 days of date of service to be eligible for refund consideration Please allow 30 days from time of receipt for processing. If you’re unable to attach the receipts, you may print the reim  More...
  • 6. How do I change my e-mail address? Views: 5
    To update your email address in your online account (aaa.com login): Click here to update your online account. Click the above link. After you sign in cick on Change your email address . To change or remove your email address from our email newsletters click here. edit update change alter email e-mail address
  • 7. Your site will not let me register. Views: 4
    If you are within AAA Northway's territory, you will automatically be redirected to the AAA Northway website. AAA Northway covers members who live in Broome, Chemung, Chenango (Town of Greene), Clinton, Delaware (Town of Deposit), Essex, Franklin, Fulton, Hamilton, Montgomery, Saratoga [except Stillwater, Waterford and Mechanicville], Schenectady, Tioga, Warren and Washington counties. AAA Northway's membership numbers will begin with 438 104. If your membership number does not have &#  More...
  • 8. I would like to cancel one of the associates on my account. How do I do that? Views: 4
    To cancel an associate from your AAA membership you may call our member service call center at 1-877-222-8283 7am-11pm, 7 days a week.
  • 9. How do I give feedback about AAA Approved hotels or the AAA Tourbook? Views: 3
    You can use our online form to provide feedback about AAA approved hotels or about something you have seen in the AAA Tourbook. Please click here to send your feedback directly to the AAA National office. feedback tourbook complaints hotel
  • 10. Is there a waiting period after upgrading my membership? Views: 2
    Upon joining AAA Northway or adding AAA Plus coverage upon renewal, there will be a 3-day wait period for AAA Plus emergency road service benefits. Classic emergency road service benefits will be rendered and additional costs will be payable to the service provider. Upgraded coverage (AAA Plus, AAA Plus RV, AAA Premier) can be added or removed from your membership only at the time of renewal.