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If you are not able to log into the Authorize.Net® Merchant Interface with your login ID and password, you may be experiencing one of the following problems:
- Forgot your login ID
- Forgot your password
- Your account is locked
Forgotten Login ID
You may obtain your login ID by clicking Forgot Your Login ID? on the Merchant Interface login page at https://account.authorize.net/
- Enter the valid email address for your user account.
- Enter the valid first and last name listed on your user account.
- Enter the security code as it appears on the bottom part of the Forgotten Login ID screen.
- Click Submit.
If you are unable to obtain your Login ID using this method, you will need to contact an Account Owner or Account Administrator for your account. They will be able to look up your Login ID. If you are an Account Administrator for your account, contact an Account Owner. If you are an Account Owner, you will need to contact Authorize.Net Customer Support at (877) 447-3938 to obtain your Login ID.
Forgotten Password
You may reset your password by clicking Forgot Your Password? on the Merchant Interface login page at https://account.authorize.net/
- Enter your login ID.
- Enter the valid email address for your user account.
- Click Submit.
The payment gateway will send you an email with a link to a secure Web page where you will be able to reset your password. You will be required to provide the Secret Answer to the Secret Question for your user account.
Locked Account
If you have attempted more than five consecutive times to log into the Merchant Interface without success, you will be locked out of your account. This is designed to protect your account from unauthorized access, but can happen occasionally if you forget your login ID or password, or entered one or both incorrectly.
If you have been locked out of your account, you will be taken automatically to a screen that will ask for your login ID and email address. This is the login ID and email address associated with your user profile for the account in question. Once you have entered this information correctly your account will be unlocked. If you feel that you were not able to access your account due to an incorrect password, please be aware that passwords can be reset online. Once you've unlocked your account, we will send you an email on how to reset your password. Follow the instructions in this email to reset your password.
If you cannot remember the login ID or email address on file, you will need to contact an Account Owner or Account Administrator to unlock your user account. If you are an Account Administrator for the account, contact an Account Owner. If you are an Account Owner, you will need to contact Authorize.Net Customer Support at (877) 447-3938 to have your user account unlocked.
For more information on login IDs and passwords, please visit our online video tutorials at http://www.authorize.net/videos
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