Why Can’t I access the Resume Database?

Take a look in this section for some basic troubleshooting if you are having trouble accessing our Resume Database.  The following will outline basic reasons a user would not be able to access this feature.

Reason One – Licenses / Seat(s)

Depending on the number of seats your account has purchased you may not be able to view resumes within the resume database.  1 seat will allow up to 300 views within the Resume Database. 2 seats will allow up 600 and so on.  If your company has only purchased one seat only 1 person at a time will be able to access the Resume Database.  If multiple users are in need of the database at a time it would be a good idea to purchase additional seats. 

Reason Two - Views

Each seat that your company has purchased is allowed only up to 300 resume views per seat.  If you exceed your limit then your access to the Resume Database will automatically lockdown and users will not have access until 12:01am the next day.  A resume counts as a view once you click on the link to see a candidates full resume.  If you view the same candidates resume more then once within the same search it will not count as another view.

Reason Three - Purchased Product

You may not be able to access the resume database if you have not purchased this product.  To make sure you have access to this product go the ‘My CareerBuilder’ tab and look at the bottom of the screen.  If you have purchased the resume database it will give you an expiration date.  If your company has not purchased this product you will see the following:

If you are interested in purchasing this product you will need to contact your CareerBuilder Account Executive.

Reason Four -User Access

If your organization/company has purchased the resume database and you do not have access you will need to speak to the main contact person within your organization to increase your usage level to include the Resume Database.  If you do not know who the main contact for your account is please contact your dedicated Account Manager.

Still having trouble?

·         Make sure you have clicked the correct account with products you are trying to view.

·         For any other issues, please contact your dedicated CareerBuilder contact.  This information is available in the Contact Center on the help page.