Clearing Cookies & Cache 


Here is how to clear your Cookies & Cache in your Browser; clearing your Cookies and Cache allows you to have the right access when needed, just in case you are running into issues. 


Internet Explorer 

  • Select Tools then Internet Options. 

  • Click on the General tab and then the Delete... button. 

  • Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete. 


Google Chrome 

  • Open Chrome. 

  • On your browser toolbar, tap More . 

  • Tap History, and then tap Clear browsing data. 

  • Under "Clear browsing data," select the checkboxes for Cookies and site data and Cached images and files. 

  • Use the menu at the top to select the amount of data that you want to delete. 

  • Tap Clear browsing data. 


Mozilla Firefox 

  • From History menu, select Clear Recent History 

  • From the Time Range to Clear, click drop down menu, select your desired time rage 

  • To clear your entire cache, select Everything 

  • Next to Details, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select All Items 

  • Click Clear Now 

  • Exit/quit all browser windows and then re-open and it will be cleared