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Help! I can't log in.

There are a few things that may prevent you from logging in to our website:

 

1.      Be sure you are using the same email address you have used in the past.

2.      Be sure you are typing your password exactly as you entered it when you registered.  Passwords are case sensitive.

3.      If you cannot remember your password, click on the link that says, “Forgot your Password. Click Here.”  Your password will be emailed to you or you can change your password by answering a few questions.

4.      If you do not receive your password by email, it is possible your spam blocking software is preventing our automated emails from getting to you. 

5.      Be sure you are selecting “I am an existing customer” if you are an existing customer.

6.      Be sure you are clicking on the LOG IN button instead of the “Click Here” button.

 

If you continue to have issues logging in, please click here to submit an incident on our website, or call our Customer Service Center.



 

 
 
 
 
KBID 237
Date Modified 7/13/2007
Date Created 9/14/2004
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