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CC Failed means we were unable to obtain authorisation on the credit card you provided. Your order has been cancelled.
Some of the main reasons credit cards do not process are:
- Incorrect expiration date.
- Mis-typed digits.
- Insufficient funds.
- Fraud protection by your issuing bank.
To correct your credit card information
- Log in to your account.
- Click on Payment Profile and delete the credit card on file.
- Re-enter your credit card information or enter a new credit card.
- Click on the order ID for the order that did not process and select "Send Again." Be sure to use your new credit card information when replacing your order.
If you receive another email indicating we were unable to authorise your credit card, you may want to contact your bank to confirm whether they have any restrictions against placing orders online.
Please contact Customer Service if you have any questions.
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