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  • 1. Can I submit and publish a custom designed survey? Views: 162 Featured Content Public
    Yes, you can with any one of our three online survey products; 1. Our basic self-service survey tool allows you to create and publish unlimited online surveys (includes initial training and Help guide ); 2. Our Net Promoter Score (NPS) eSurveys is a prebuilt NetPromoter survey which includes the unlimited basic survey license, and a custom NPS report template; 3 . Our custom (premium) survey tool is available with an unlimited custom self-service license included . All three   More...
  • 2. How do I update an account holder's record if their email address has changed or is incorrect? Views: 158 Featured Content Public
    Login to EDMS and click on the Account Management tab Retrieve the account record using the Search option with the known search criteria. Once you have entered in the search criteria, click on the magnifying glass. **If you are researching a returned email notification you will need to search using the bad email address** Click on the Edit Account Icon (pencil image) to open the Customer's account for editing Click on the Email input field (for eStatements) and/or the e-LERT Email in  More...
  • 3. What is the Automatic Relationship Builder? Views: 157 Featured Content Public
    The name says it all - Automatic The ARB is a great way to save money and stretch your marketing budget. To find out how, sign up for our Seminars! Emails are sent automatically to customers across a number of weeks; just load your lists and let the system do the work Relationship Customers want to hear from you by email (click here to read an article from our blog), so why not take advantage of the ease and inexpense of email? Builder Once your campaign is done, you can see who took advantage  More...
  • 4. What marketing support do you provide? Views: 150 Featured Content Public
    You can visit our web site at http://www.digitalmailer.com and review our product selections. DigitalMailer has many great ideas and clever campaigns to share with clients and can even do custom campaign work, if needed. To learn more, please contact Ernest Chua, our Creative Media Cordinator, at echua@digitalmailer.com .
  • 5. What is the "Who's Missing" reporting feature in the Crisis Management Notification System? Views: 220 Public
    The reply feature is one of the most valuable features of the Crisis Notification System and builds the critical Who's Missing report for each outbound message. The reply feature allows disaster coordinators and team leaders to see who has received the emergency message and able to respond. When a critical message is sent, employees can respond to the system with a click on the link in the outbound email or reply to the SMS message with the acknowledgement code. The Crisis Notification Sys  More...
  • 6. What does the reply feature do in the Crisis Notification System? Views: 196 Public
    The reply feature is one of the most valuable features of the Crisis Notification System and builds the critical Who's Missing report for each outbound message. The reply feature allows disaster coordinators and team leaders to see who has received the emergency message and able to respond. When a critical message is sent, employees can respond to the system with a click on the link in the outbound email or reply to the SMS message with the acknowledgement code. The Crisis Notification Sys  More...
  • 7. Does the Communication Management System keep track of whether or not a contact has read an email or SMS or received the outbound voice message? Views: 189 Public
    When using the reply feature the CMS keeps track by channels and can be filtered by type - email, SMS, Voice. Each type can then be sorted by response or no response from the employee. The notification response detail screen for the voice message shows whether the call was answered by a human, a machine, the phone was busy or it was an unsuccessful call. The Who's Missing report also provides a quick view of those contacts that have not replied to email or SMS codes. For more information  More...
  • 8. Can I ask employees where they are and they can respond with a contact phone number in the Crisis Management Notification System reply feature? Views: 187 Public
    Presently, No they cannot respond with information. The reply feature is for receipt acknowledgement only and tracking in the Who's Missing Report. For more information on the reply feature refer to the Exigent911/CMNS Online User's Manual
  • 9. Does the Automatic Relationship Builder (ARB) support MCIF data export? Views: 175 Public
    Yes. Our email marketing marketing engine, Automatic Relationship Builder (ARB) can use exported data from most of the popular MCIF databases used by Financial Institutions. We can also help you translate MCIF data to make targeted offers to your Customers.
  • 10. Can we integrate our social media accounts into emails and outgoing messages? Views: 167 Public
    Yes, you can use the Automatic Relationship Builder and the Customer Communication Center to encourage customers to share news and notes from your business. Follow Us / Friend Us / Become a Fan Buttons: These are simple buttons with simple links that, when clicked, will take the user to the associated service where your mutual accounts are located. If your user is not currently following you on said service, they can use the become a fan or follow button. The above example is the follow   More...