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Fuze is an employee-owned company with the highest integrity that does what it says. We primarily spend our resources on advancing and supporting our offering, and we truly appreciate each and every one of our customers. We often provide specialized support requiring professional services at no additional cost, and we restrict annual changes to our pricing based on changes in the CPI so that you can count on knowing your ongoing costs. Ask our customers about the personal attention they receive and you'll soon see that we are different in a good way!
We are competitive and will work hard to earn and retain your business long after the sale, but we will never participate in unethical (albeit legal) business practices used by some competitors. (Example: RightNow had senior-level sales staff caught impersonating one of our partners to obtain proprietary corporate information in a failed attempt to protest a large government contract RightNow lost to Fuze!). Our word is our bond and our business partnerships are all based on trust and integrity.
Our offering, the Fuze Suite, is the choice of customers large and small for many reasons, but four are key:
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The Fuze Suite is extremely robust, stable and continually evolving based on the needs of our customers. The Fuze Suite contains no known bugs, and our hosting uptime has exceeded 99.9% since our inception, which compares favorably against anyone in the industry. Our track record has proven that we are capable of consistently delivering a stable, scalable and continually evolving feature-rich application capable of supporting mission-critical services for even the most discriminating organizations. We currently support in excess of 10,000,000 consumers and on average they are able to help themselves using the Fuze Suite in excess of 90% of the time.
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Although extremely powerful and feature rich, the Fuze Suite has been carefully engineered to be very intuitive and easy to administer. As an example, First Tech Credit Union (one of many companies moving from RightNow to Fuze) was able to get untrained staff up and handling incoming inquiries within a few minutes when wide-spread power outages caused a surge in volumes. Once prospects have had a chance to pilot the Fuze Suite and alternative solutions, our solution's ease of use is consistently mentioned as a deciding factor for partnering with Fuze.
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Our customer service is simply better than our competitors, and we NEVER nickel and dime you. In fact, we often provide professional services at no additional charge. Since we are employee-owned and everyone on our team has had experience dealing with other vendors hype and lack of delivery, we are obsessed with providing flexible and attentive customer service to all of our customers, regardless of their size. We absolutely never lose sight that our customers' loyalty must be earned every day!
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For what you get, no one provides a better value than Fuze. We welcome a detailed evaluation with any of our competitors!
Listen to what some former customers of the market leader, RightNow, had to say about Fuze:
"We have been nothing less than thrilled with our partnership with Fuze! The Fuze Suite is significantly easier to administer and we have found the support provided by Fuze to be head-and-shoulders above anything we previously received. Fuze is a flexible and focused partner that I would highly recommend to anyone!" -- Eric Grapner, CareerBuilder.com
"The system has been excellent! The setup and integration was a breeze (especially compared to RightNow). But the biggest “wins” for AAA Arizona are for our support staff and for the customers. The staff is seeing fewer incidents because customers are doing more 'self help'. Our incident response time is improving rapidly and already better than it was with RightNow. For ½ the price we lost none of the functionality we had with RightNow and gained a system that is much easier to use." -- Cliff Clark, AAA Arizona
Fuze also has a fast ROI and includes several capabilities that have been specially engineered for Credit Unions, Banks and Thrifts.
Find out for yourself why Fuze is your best choice. Contact us for your free demo today!
The Fuze team thanks you for looking into our company and the Fuze Suite. We hope to be given the opportunity to earn your business, every day!
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