Presentation by Washington State Employees Credit Union on evaluating customer care solutions and it...

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Product Features
Product Value Proposition

Rating: 10.00 out of 10 (9 Ratings) ? ^|

Presentation by Washington State Employees Credit Union on evaluating customer care solutions and its usage of the Fuze Suite.

To view this presentation, click here.

This presentation was presented by Tony Hildesheim (AVP-Enterprise Systems) from $1.3B WSECU for a Webinar on digital knowledge management put on by Callahan and Associates. The total duration of the presentation is 17 minutes, but player controls exist to view desired sections.

Another presentation of potential interest is a video case study of Bellco Credit Union's use of the Fuze Suite. The case study covers their use of the Fuze Message Center, 2-way secure communications with ALL members and integration with online banking. Check out this innovative and unique implementation!

The WSECU presentation covers:

WSECU's selection process of knowledge management solutions
Examples of how WSECU has implemented the Fuze Suite
Implementation and ongoing support
Actual usage of the Fuze Suite by staff and members
Tips and lessons learned

To view this presentation, click here.

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Jean V.
(Editor)

855 points

#1 of 9

Jean V. (Internal)

Categories:
The Library	30 pts	#2 of 2
Product Features	110 pts	#2 of 6
Product Value Proposition	25 pts	#1 of 2

Overall:	855 pts	#1 of 9

Points Last Awarded On:	2/4/2010

* Category points and rankings include subcategories.
** Rankings are set nightly at midnight.

Posted: 2:35:45 PM on 4/3/2009	Approved: 2:35:45 PM on 4/3/2009
Points Awarded: N/A

To see additional customer testimonials, check out these videos that some of our customers were kind enough to produce for us by going to http://www.motionbox.com/filings?folder_id=46035147

Anonymous

Posted: 1:08:30 PM on 2/23/2009	Approved: 7:41:20 AM on 4/3/2009 Rated Content: 10 out of 10
Points Awarded: 1 (1 Rating)

It is a testimonial from and existing customer.

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