Fuze offers the first and only 2.0 knowledge base utilizing patent-pending technology to leverage community insights while ensuring the content is good enough for your brand to stand behind.  Click here to view a page that provides users with a quick description of how points are earned and recognized.  

Our reputation engine provides the metrics (Contribution Points) to track individual's contributions to improve the knowledge base.  Contribution points are awarded by KB editors and the community of people using the KB content based on the perceived value of each contribution.  Contribution points are associated with specific subject matters (categories) and the relative rank of a contributor relative to all contributors across the entire knowledge base and within specific categories is displayed throughout the system to define demonstrated expertise. 

The approach used by our competitors of adding access to a common search engine over your knowledge base (KB) and community content does nothing to deal with the inherent inadequacies of either content.  Only Fuze's KB that's part of our 7.0 release truly facilitates, motivates, recognizes and rewards people in your community to improve your KB content.  The community KB features are included as part of the base modules and can be extended selectively as you see fit to staff, partners and consumers.

For new and existing KB content to be on point and relevant over time, it must include the insights of the people designing, building, maintaining, supporting, marketing, selling and using the products and services the content supports.  It's neither fair nor realistic to place the responsibility of effective KB content management on any staff who do not take on all these broad roles.

Only the Fuze KB allows you to engage your community's individual and collective wisdom for creating new and evolving existing KB content.  The best our competitors can hope for is that new KB content can be manually extracted from their supplemental communities.  Not good enough if you want your KB content to evolve with real-world insights!  Only Fuze built the community directly into the knowledge base.

The Fuze KB helps your staff, partners and consumers quickly get to accurate answers that evolve with community insights and to review and engage in community discussions when they have the time, desire and need.

Want to get an overview of some of the concepts and how our approach is different?  Click here. 

Already understand this stuff pretty well?  Check out a 100 second overview and view sample screen shots. Another great option is to check out a flash overview that provides lots of valuable details.