Global Credit Union
eBranch Login 


Continue
Demo eBranch | Help 
red line extending across page
   personal bankingbusiness bankingchat nowbecome a memberloanscontact usadvanced search

eFAQs
  Email This Item E-mail   Print This Item Print   Set Alerts Alerts   Bookmark This Item Bookmark
View all items in: About Global Credit Union > Contact Us
Online Services > eBranch
News and Promotions
Rating:  1.89 out of 10 (9 Ratings) ? |
Question/Topic
Why is eBranch unavailable?
Answer/Article

We are currently experiencing technical difficulties with eBranch.  We are aware of the problem and are working diligently with our vendor to resolve the issue and restore the consistent, reliable access you have come to expect of our online services.  Please accept our sincere apologies for the inconvenience this may cause you. 

If eBranch is unavailable we are happy to assist you via telephone at 509.455.4700 or 800.676.4562, online chat or secure email. 
KBID 1132
Date Modified 5/11/2010
Date Created 1/21/2010
 
 
Comments 1 - 5 of 17  View All ? Sort by:
Publisher Comment
Non-Publisher Comment
Comment Incorporated into KB Content
Anonymous

Posted: 9:49:04 AM on 6/1/2010

 Approved: 4:25:18 PM on 6/1/2010   

Points Awarded: 1  (1 Rating)

Your website certificate is expired? My internet provider and Norton security strongly suggests "you not enter this (Global cu) site!"

Editor Kimberly L. says: You will not receive this message if you access the primary Global website at www.globalcu.org. If you enter the address without the www or as .com you may get the certificate expired message. The certificate is valid for the primary website at www.globalcu.org although Global does also own the globalcu.com domain. You can rest assured that our site is secure and if you have concerns please be sure to type in the full address: www.globalcu.org.
Anonymous

Posted: 11:25:11 AM on 5/24/2010

 Approved: 8:58:16 AM on 5/25/2010   

Points Awarded: 1  (1 Rating)

I was just browsing for a local credit union to join,.... I considered joining Global until I came across this "comment" section. Global should really consider NOT making this kind of negative feed back available to the public. Sure..... these things happen but it reflects terribly on Global CU. Good day

Editor Kimberly L. says: Thank you for your feedback. As a member-owned cooperative we give our members every opportunity to share their comments and concerns, good or bad, and know that they are heard. We review all comments, such as these, and use them to help improve our our services, products and processes to make Global a better place to bank.
Anonymous

Posted: 1:34:56 PM on 5/11/2010

 Approved: 5:55:24 PM on 5/11/2010    Rated Content: 2 out of 10

Points Awarded: 1  (1 Rating)

Thanks for the information but I am disappointed that I can't get on line again. I tried a week ago and again today. It takes that long??? Maybe you should consider finding another vendor. This is tooooo undependable and yet you want us to go ebanking. Why?

Editor Kimberly L. says: We are so sorry for this inconvenience. We are currently implementing new solutions to address this problem and realize how frustrating it can be. We appreciate your patience and hope to have a suitable solution soon.
Anonymous

Posted: 6:53:20 PM on 5/8/2010

 Approved: 8:27:17 AM on 5/10/2010   

Points Awarded: 1  (1 Rating)

The point of having a web site ,seems to me, is to serve customers- but this has gotten ridiculous. I love the people at my branch ( on Sullivan) but it doesn't make sense that every other bank I do business with can offer 24 hour availability and Global is completely unreliable. Today, I have an important payment ot make, but I can't access my account.

Anonymous

Posted: 6:40:59 AM on 5/5/2010

 Approved: 11:40:22 AM on 5/5/2010    Rated Content: 2 out of 10

Points Awarded: 1  (1 Rating)

real slow

All information provided through this site is intended to be accurate. However, there may be inaccuracies from time to time which we will make every attempt to correct immediately. Information provided is intended to assist you in making decisions and does not eliminate the need to discuss your particular circumstances with a qualified professional.
National Credit Union Administration

Copyright © 2010 Global Credit Union. All Rights Reserved.
1520 W. Third Ave., P.O. Box 3200 Spokane, WA 99220-3200
800.676.4562 or 509.455.4700   Terms of Use | Disclosures | Webmaster | Site Map
U.S. Department of Housing and Urban Development The Better Business Bureau Online
 
Use Alerts to be notified when new information is added or changed in an individual answer or category of information you care about. All Alert notifications sent in a single email once each day.
Notify me if this answer is updated
Notify me if this category is updated