Global Credit Union
eBranch Login 


Continue
Demo eBranch | Help 
red line extending across page
   personal bankingbusiness bankingchat nowbecome a memberloanscontact usadvanced search

eFAQs
  Email This Item E-mail   Print This Item Print   View Related Info Related   Set Alerts Alerts   Bookmark This Item Bookmark Search
View all items in: About Global Credit Union > Contact Us
Rating:  4.93 out of 10 (43 Ratings) |
Question/Topic
What are my options for contacting Global Credit Union?
Answer/Article

Member Service Phone: 509.455.4700 or toll free at 800.676.4562 
Our phone center is available 24 hours a day to answer your questions!*

STARS, our 24 hour Telephone Teller: 509.838.2016 or 800.829.8355 

Ask us a question online!  

Send us a message online through eBranch   

Chat Online

 


*Some services are limited between 6 pm and 7 am Monday - Friday, Weekends and Holidays

 

Related Items Related Links
If my debit card is lost or stolen, am I liable for any charges that were made fraudulently?
What holidays do you observe?
What should I do if my credit card is lost or stolen and how much am I liable for?
How do I stop my direct draft of payments before the next draft date?
What are your branch hours and locations?
How do I contact Global Credit Union?
What is a Christmas Club account?
I need help with ePay, my online bill payer. Who should I call?
What is your fax number?
How can I make a loan or credit card payment?
How do I active my credit or debit card?
I already have a Global CU checking account. Can I switch to the eVelocity account?
Can my business have an eVelocity account?
Is Advantage Pay available on the eVelocity account?
Apply for a loan online
Re-order checks
Branch Locations
 
KBID 138
Date Modified 6/17/2009
Date Created 7/12/2005
 
 
Comments 1 - 5 of 14  View All ? Sort by:
Publisher Comment
Non-Publisher Comment
Comment Incorporated into KB Content
Anonymous

Posted: 3:47:21 PM on 10/31/2009

 Approved: 10:06:29 AM on 11/2/2009    Rated Content: 3 out of 10

Points Awarded: 1  (1 Rating)

Was unable to get my password reset. Have to wait for rep. to call me back within 24 hrs. This was an inconvenience to me!

Anonymous

Posted: 12:30:59 PM on 9/28/2009

 Approved: 4:52:11 PM on 9/28/2009    Rated Content: 7 out of 10

Points Awarded: 1  (1 Rating)

The web site could use some improvement to ease navigation, but I must say that I have always gotten great customer service when I call Global CU. I was just helped by Cindy and she did a wonderful job; thanks!

Anonymous

Posted: 12:21:35 PM on 9/14/2009

 Approved: 2:29:21 PM on 9/14/2009    Rated Content: 0 out of 10

Points Awarded: 1  (1 Rating)

OMG this is the worst customer site I have ever encountered. I'm actually thinking of closing my account with you. I have had the worst experience with this credit union since day one. We have had so many bad experiences with your customer service I don't have room here to recount it all. This sight is NOT user friendly at all. You should really hire someone else to come in and clean this mess up!!!!

Editor Kimberly L. says: We appreciate you taking the time to share your concerns with us. We would love to hear your specific suggestions for improvement. Are you having trouble with the search function? Logging in to your accounts? Or is it another issue. Please let us know so that we can improve the site for you.
Anonymous

Posted: 12:07:35 AM on 9/4/2009

 Approved: 9:27:58 AM on 9/4/2009   

Points Awarded: 1  (1 Rating)

I would like to say thank you for the excellent services you provide. I have been a member of Global Credit Union since April of 1997. I have never received anything but excellent service. You have a wonderful staff that is always anxious and eager to assist.

Anonymous

Posted: 2:49:54 AM on 9/2/2009

 Approved: 10:10:17 AM on 9/2/2009    Rated Content: 8 out of 10

Points Awarded: 1  (1 Rating)

There is nothing more frustrating to be blocked from logging in because a security question asks for the names of children you never had. This is the most user non-friendly site ever.

All information provided through this site is intended to be accurate. However, there may be inaccuracies from time to time which we will make every attempt to correct immediately. Information provided is intended to assist you in making decisions and does not eliminate the need to discuss your particular circumstances with a qualified professional.
Copyright © 2008 Global Credit Union. All Rights Reserved.
1520 W. Third Ave., P.O. Box 3200 Spokane, WA 99220-3200
800.676.4562 or 509.455.4700   Terms of Use | Disclosures | Webmaster | Site Map
National Credit Union Administrationred background barU.S. Department of Housing and Urban DevelopmentThe Better Business Bureau Online
Use Alerts to be notified when new information is added or changed in an individual answer or category of information you care about. All Alert notifications sent in a single email once each day.
Notify me if this answer is updated
Notify me if this category is updated