KBID 138 Date Created: 7/12/2005 Date Modified: 11/14/2012
*Services are limited between 6 pm and 7 am Monday - Friday PT, Weekends and Holidays
Fuze80.Answerhttps://www.globalcu.org/locations/
Anonymous
your phone hours suck
Posted: 5/13/2013 6:21:07 PM | Approved: 5/14/2013 11:00:27 AM | Rated Content: 1.0 out of 10
Points Awarded: 1.00 (1 Rating)
Kimberly LEditor
We're sorry to hear that. What were you needing that we were not able to help? We offer 24/7 live member service via the telephone for questions about account balances, transfers, etc. Our contact center is open 7 am to 6 pm Pacific time for more in-depth questions.
I've been a member for 10 years and have no problems with your bank, the only think i can think of is that sometimes when I go to check my account ballance on line it makes me re-enter all my security questions. but other than that keep up the good work.
Posted: 1/3/2013 9:31:11 AM | Approved: 1/4/2013 9:31:23 AM
Thanks for the comment! We do, occasionally, ask members to update their security questions to help ensure the security of your accounts.
It's very basic and drab. Your security isn't much better. How about this why don't you ask the question correctly "What is your elementary school?" I think you mean "what was . ." past tense unless you trying to say that I still am in elementary school. So I am locked out of my account and can't get access to it because you failed English?
Posted: 12/15/2012 1:17:40 PM | Approved: 12/17/2012 9:51:52 AM | Rated Content: 1.0 out of 10
Thank you for your feedback! At this time our vendor does not allow for us to change the security questions, however we'll be sure to pass that suggestion on to them for future upgrades.
I was trying to figure out if Global has IRAs.STCU is straight forward but Global is not.
Posted: 12/7/2012 9:47:15 AM | Approved: 12/10/2012 8:57:56 AM | Rated Content: 3.0 out of 10
Sorry that info was hard to find on our website! Information about our IRAs is available on our investments page (Click Save, then Investments), by searching our FAQs or you can visit https://www.globalcu.org/in vestments/IRA.php.
i was on line chat for 20 minutes... too long
Posted: 12/4/2012 3:10:10 PM | Approved: 12/4/2012 5:52:01 PM | Rated Content: 0.0 out of 10
Our apologies! Were you waiting for a representative for that long or did the chat conversation take 20 minutes? Your feedback will help us improve the process. Thanks for sending us your comment!
None of your links work- fix them, or take them down.
Posted: 11/13/2012 4:33:20 PM | Approved: 11/14/2012 1:54:57 PM | Rated Content: 0.0 out of 10
why can they do the maint at nite
Posted: 10/28/2012 3:27:30 PM | Approved: 10/29/2012 8:34:04 AM | Rated Content: 2.0 out of 10
Generally, maintenance is done in the evening and is usually only for a couple of hours. However, some maintenance requires significantly more time and there is a short window of time, if there is a need to bring systems down as our branches in Italy open at approximately midnight, pacific time. Thank you for your question! We hope you find this information helpful.
none
Posted: 8/20/2012 10:31:53 AM | Approved: 8/20/2012 4:13:43 PM
I just got off the phone with someone at you main branch. I have a shared branch from spokane and needed cash for a Make A Wish shopping spree for sunday. They mailed it to the wrong address. I needed to get to my money in savings but the rules for shared banking said too litle, too late. But the smart banker suggested I contact my cedit union and increase my ATM savings transaction limit temporarily. It worked and your bank is my hero. Thank you from me, a volenteer Wish Granter, thank you from the staff in Spokane & Seattle, and especially for the 5 year old wish kid who can have his shopping spree. - George
Posted: 6/8/2012 3:48:42 PM | Approved: 6/11/2012 9:29:51 AM | Rated Content: 10.0 out of 10
Your server is down right now...but you also must make your site more secure, so we can eliminate that extra step in getting to our accounts of having to manually click on proceed to this unsafe site (and yes, we are using https)
Posted: 4/26/2012 7:28:10 PM | Approved: 4/30/2012 8:31:42 AM | Rated Content: 2.0 out of 10
Thank you for letting us know the server was down. We need a little more information as to your concern about the security of the site. If you are getting a message about the www.webteller.org address (eBranch) this is due to settings in your browser. Just add that domain to your list of trusted sites in your browser, then you should no longer see that message. We hope that addresses your concerns. If not please send us a secure message so that we can respond directly to you. Thank you for your feedback!
Found the information I was looking for right away! Thank you!
Posted: 4/20/2012 6:04:58 PM | Approved: 4/24/2012 7:46:20 AM | Rated Content: 9.0 out of 10
You're welcome!
This is the second time I haven't received a new card before my current card expired. It sure is a hassle when so many things are on auto pay these days....
Posted: 1/28/2012 3:57:44 PM | Approved: 1/30/2012 8:05:35 AM | Rated Content: 3.0 out of 10
We would like to look into this for you. Please contact us directly by phone, chat or email so that we can review your account and find out where the problem is. We apologize for this inconvenience and would like to correct this for you.
I love that the site is so easy to navigate and it is great that all of the contact info is so easy to find! :D
Posted: 1/27/2012 10:05:47 PM | Approved: 1/30/2012 8:05:34 AM | Rated Content: 10.0 out of 10
I am sure impressed with your history page...really nice to see all the years I have been banking with you and have the option to review each statement. Thank you...great work.
Posted: 1/14/2012 4:55:24 PM | Approved: 1/15/2012 9:18:32 PM
That's great to hear, thank you!
How can you justify paying 0.10 on our savings while charging us 9.9 % on using your Visa credit card?
Posted: 1/6/2012 9:20:19 PM | Approved: 1/9/2012 8:55:54 AM
Rates for nearly all financial products are based on the demand, risk and value in a competitive environment and they are priced individually, not in direct comparison to any one product. For example, while the Visa card is as low as 9.9% APR, we are also offering auto loans as low as 2.79% APR and there are many other loan products in between. Current market rates are lower than they have been in decades and the demand for solid, low-risk savings options is high. Aside from special promotions you’ll generally find that basic savings accounts have the lowest rates most financial institutions. We do offer other savings products that have higher rates; you might consider a certificate or the eVelocity checking account. Rates on unsecured loan products, such as the Visa card, are almost always priced higher, as they present a higher default risk than other loan products. Rates are reviewed on a regular basis to ensure that they are competitively priced and providing value to both the individual member and the cooperative membership. We hope this information is helpful for you. We do appreciate your feedback!
Global Credit Union came through for my family when we really needed help with a signature loan. We have been members for a long time and I truly value our relationship with Global!
Posted: 1/5/2012 3:45:12 PM | Approved: 1/6/2012 10:00:25 AM
Mellie PEditor
We're so glad we could help.
I think the customer service, the chat, the every encounter I have with Global is the very best. The comments below confuse me and I think the folks that made them are having a cranky day. Keep up the World Class work guys!!!!
Posted: 12/15/2011 9:21:40 AM | Approved: 12/15/2011 1:21:31 PM
Thank you so much! :)
24 hour service for whose convenience? Call ME back in the middle of MY NIGHT????
Posted: 12/5/2011 9:45:29 PM | Approved: 12/6/2011 9:30:25 AM | Rated Content: 0.0 out of 10
The 24 hour member service line is provided for incoming calls from our members. We generally only call our members during regular business hours honoring, whenever possible, the time zone in which our members reside.
123
Posted: 12/1/2011 11:24:28 AM | Approved: 12/1/2011 11:33:35 AM | Rated Content: 0.0 out of 10
your chat service is very confusing and difficult to access.
Posted: 11/17/2011 6:33:19 AM | Approved: 11/17/2011 9:48:12 AM
Oh no! We're sorry to hear that. Please tell us how we could make it less confusing for you and we'll see what we can do to improve it.
Answer the question that was asked
Posted: 11/10/2011 3:09:38 PM | Approved: 11/10/2011 3:34:48 PM | Rated Content: 0.0 out of 10
Sorry, but we're going to need a little more information to help you out. Can you let us know, specifically, which question are you referring to? This items includes the various phone numbers and methods to contact us. So, we're just not quite sure, but we'd really like to get you the information you need so let us know and we'll try to better answer your question.
Customer Service is poor. Electronic communication responses require you set up an email addy and account to which you then can't access the email. Poor customer communication all the way around.
Posted: 11/8/2011 7:30:38 AM | Approved: 11/8/2011 10:17:00 AM | Rated Content: 1.0 out of 10
We’re sorry you found your recent experience to be less than the World Class service we strive to provide every day. We would be happy to discuss this with you to get more details and find out how we can improve. You may call us at 509.455.4700 or 800.676.4562. We would like to take this opportunity to explain our secure email services. Because most of our member emails contain sensitive information about you and your accounts we provide secure email communications that do have some stringent security features. We would be happy to walk you through the process so that you can more easily access the email responses. Thank you for your comments and we look forward to speaking with you.
outstanding support from Danny....Great representatie of Global.
Posted: 10/17/2011 4:44:31 PM | Approved: 10/18/2011 11:44:00 AM | Rated Content: 10.0 out of 10
So great to hear you think so! She is awesome, isn't she?
I have to mail a payment for my checking account. What is the correct address to send the check?
Posted: 10/11/2011 11:07:33 AM | Approved: 10/11/2011 5:54:12 PM
Global Credit Union PO Box 3200 Spokane WA 99220
In the day of technology, it is perplexing to me why this site does not allow on-line payment service. It is time to update the services to meet the needs of the 21st century!
Posted: 10/6/2011 12:38:27 PM | Approved: 10/6/2011 2:38:42 PM | Rated Content: 8.0 out of 10
Points Awarded: 5.50 (2 Ratings)
Having to pay $10 to pay over the phone is frustrating. It is 2011 either take away the phone charge or give us the ability to pay online.
Posted: 9/29/2011 5:47:00 AM | Approved: 9/29/2011 1:28:33 PM
Thank you for your feedback. We'll look into that as an option. In the meantime, you can set up an ACH transaction to automatically make your payment every month. Our call center would be happy to assist you with this. Just give us a call or click the chat icon and we'll get started.
I CAN UNDERSTAND HAVING SAFETY BUT HAVING TO CROSS YOOURSELF THREE TIMES , TURNING AROUND, SPITTING IN THE WIND AND HOPE TO CONNECT IS A LITTLE TOO MUCH
Posted: 9/22/2011 6:34:10 AM | Approved: 9/26/2011 8:27:54 AM | Rated Content: 0.0 out of 10
have online reps availible
Posted: 9/17/2011 3:44:00 AM | Approved: 9/26/2011 8:27:53 AM | Rated Content: 0.0 out of 10
Points Awarded: 1.00 (2 Ratings)
allow payments to be made on line
Posted: 6/27/2011 6:34:04 AM | Approved: 6/28/2011 8:42:05 AM | Rated Content: 3.0 out of 10
When I click to view a check image from a week ago I get the message that the image is unavailable. I seem to get this message 9 out of 10 times of trying to view a check. Do you know if this will be fixed any time soon? I am trying to see a image that is from last week.
Posted: 6/16/2011 8:00:14 AM | Approved: 6/16/2011 11:34:35 AM
Thank you for letting us know about the problems you are having viewing check images in eBranch. There can be a couple of different reasons this might happen. If you are able to provide us with a little more information we can try to track down the source of the issue. Please contact us via chat, phone or secure email so that we can gather more information and resolve this issue.
I am rather shocked that you charged me $5. to make a withdrawl from my savings. I am not sure when this started but i will be looking into getting an account with another financial instutute.I will not be able to justtify charges for withdrawing funds from my own checking. Not happy.
Posted: 5/1/2011 10:21:42 PM | Approved: 5/2/2011 3:28:21 PM | Rated Content: 3.0 out of 10
We'd like to help you with this and find ways for you to avoid unnecessary fees, but need a little more information. If you contact us by phone, chat or secure message, we can get more information from you and see what we can do.
KELLY1
1 points #26 of 38
Show an image of a credit card with the numbers needed to access the online account indicated. This is beyond stupid because you are telling customers who have contacted you how to contact you, how is that helpful?
Posted: 5/1/2011 11:05:50 AM | Approved: 5/2/2011 3:28:20 PM | Rated Content: 0.0 out of 10
The number used to log in to online banking is your member number. This is a 6 digit number that can be found on your statement. If you're unable to find this number give us a call and we'd be happy to help you over the phone.
Why is it everytime you demand I change my password & image I have to call to get things straightened out?!!!! I don't mind changing things, but your program stinks when it comes to interfacing with Quicken. It makes me want to change the place where I keep this account.;
Posted: 4/26/2011 11:52:42 AM | Approved: 4/26/2011 3:42:01 PM | Rated Content: 0.0 out of 10
We apologize that this has been such a pain for you. It would be helpful if you could tell us the specific issues that are occuring with both the password change and the import in to Quicken. To do this, please send us a secure message by clicking the link above for Send a Secure Email. We'd like to know what we can do to make these processes easier for you.
I am having some issues acessing my account / closing the account. I haven't lived in WA for a few years. Call service should have more ways to verify customers identity rather than just address
Posted: 4/6/2011 6:55:40 AM | Approved: 4/7/2011 8:58:12 AM | Rated Content: 0.0 out of 10
Did you call after regular business hours? Our services are limited outside of regular business hours. We apologize for the inconvenience. Please contact us during regular business hours (7 am to 6 pm Pacific Time) and we will be better able to assist you.
I just needed a fax number for global cu. I was trying to fax something that an insurance clerk there needed, but no fax number was given. I had to call customer service to get it. I rate this a 2 Fax no. for insurance dept is 509-455-4610
Posted: 3/30/2011 4:05:42 PM | Approved: 3/31/2011 1:48:21 PM
sorry this was such a pain to find. The fax # is listed under "related items" in the links on the bottom left of this item.
The Branch Locations link is broken
Posted: 3/23/2011 1:37:44 PM | Approved: 3/23/2011 4:47:25 PM | Rated Content: 9.0 out of 10
Thanks for letting us know! It is now fixed.
make a user name and password login for all account like every other banking site. If I am trying to get into my bank account online and lost my account number and you can't do aything without my account number, your customer service is completely useless to me. Not user friendly and would not recommend this bank to anyone unless said changes are met.
Posted: 3/13/2011 10:34:36 AM | Approved: 3/15/2011 8:56:00 AM | Rated Content: 0.0 out of 10
We apologize for the inconvenience. Unfortunately our current software does not allow any other method for login except account number. However we'll pass on your suggestion for future upgrades. We would also like to know what we can do to improve our customer service to improve your Global experience. To send specific details about the level of service you received please send an email to info@globalcu.org and your comments will be forwarded to the appropriate department. We appreciate your feedback!
Site is not super user friendly.
Posted: 2/27/2011 6:19:47 PM | Approved: 3/1/2011 11:08:13 AM | Rated Content: 1.0 out of 10
We're sorry you do not find the site easy to use. What would you like to see? Please let us know as we do our best to make sure the site is as user friendly as possible. Thanks!
I wanted to change my address using the message board but can't find it on the site. The email option found requires a debit/credit card number which I don't have. In the company's phone message if would be helpful to include the message board's location.
Posted: 2/22/2011 7:13:30 AM | Approved: 2/22/2011 10:47:03 AM | Rated Content: 0.0 out of 10
To protect you and your account, all requests to change address must be made securely. You may contact us by phone or log in to your account via eBranch to request an address change.
Great help with getting me checks, since my blank checks are with household goods coming from Italy. Thank you, Frank Petty
Posted: 2/1/2011 12:40:41 PM | Approved: 2/2/2011 8:42:34 AM | Rated Content: 10.0 out of 10
on the home page have an area to click on to ask for password to logon when I forgot my password. I searched for and couldnt find an easier way to ask for my passowrd, I forgot it.
Posted: 1/30/2011 9:58:21 AM | Approved: 1/31/2011 9:09:55 AM
On the home page, right below the login box, is a link to reset your password. To protect you and your accounts, when you have forgotten your password it is necessary to verify your identity with a few questiosn only you would know the answers to and reset your password so, unfortunately, your password can not be emailed to you.
I'm concerned that globalcu.org gives a certificate warning in Internet Explorer and a similar warning in Google Chrome. The notice reads, "The name for this site does not match the name on the certificate." Why is this?
Posted: 1/21/2011 8:59:32 AM | Approved: 1/21/2011 11:46:04 AM
Thank you for your feedback. This sometimes happens when a user enters the web address without the www before it. We have fixed the issue and you shouldn't see this message again. Thank you for letting us know about this and we apologize for any inconvenience this caused you!
I wish you had the option to pay my credit card bill online from another banking institution. I do not live in a state where there is GFU anymore and I would like to just be able to go online, make a few clicks and easily pay my bill. That would be fantastic. Or even set it up for automatic payments every month.
Posted: 1/6/2011 7:51:21 AM | Approved: 1/6/2011 3:31:56 PM
Sorry for the inconvenience! While we don't have the ability to deduct the funds from another financial institution (FI) on a one time basis there are a few other options: 1) we can set up an automatic monthly payment from another FI (just call or email us and ask for an ACH origination form) or 2)You can make this payment at any of the 6500+ shared branching locations across the US (to find a location near you visit www.globalcu.org/locations). We appreciate your feedback and will research this to see if it's a feature we could add in the future.
I couldn't remember my password and the website never offered help - I have all these secondary security answers in case I forget my password but don't get the chance to use them. Not at all friendly or helpful, especially when you have the "Services are limited between 6 pm & 7 am" - that's the time I usually use the web.
Posted: 1/6/2011 7:34:58 AM | Approved: 1/6/2011 3:31:56 PM | Rated Content: 0.0 out of 10
We are very sorry for the inconvenience. There is an option to reset your password available at https://www.webteller.org/homebanking/FirstTimeSi gnon.px. This information can also be found by searching our online FAQs. We appreciate you taking the time to let us know and we will look into adding this link somewhere that might be more convenient.
You rock!
Posted: 1/4/2011 2:12:29 PM | Approved: 1/4/2011 4:51:55 PM
Thanks!
Do yall do bank to bank transfers?
Posted: 12/13/2010 7:39:50 AM | Approved: 12/13/2010 8:53:28 AM
Yes, if you use ePay, available through online banking, you can transfer funds from your Global account to another financial institution.
I was just looking around the site
Posted: 10/8/2010 6:32:15 AM | Approved: 10/13/2010 11:13:20 AM
Points Awarded: 5.00 (2 Ratings)
I don't like receiving any mail Stamped on the outside of the envolope in red "IMMEDIATE ACTION REQUIRED" it leats the postal people to believe that your account is in the rears.
Posted: 10/3/2010 7:02:12 AM | Approved: 10/4/2010 10:09:02 AM
Thank you for your feedback. Unfortunately, there are many circumstances when we need members to give immediate attention to the item and this method has proven to be successful. We do appreciate your comments and will continue to look at additional options.
can't find out how to change my address
Posted: 9/1/2010 3:54:04 PM | Approved: 9/1/2010 4:59:05 PM
The information you're looking for is available here: http://www.fuzeqna.com/globalanswers/consumer/kbd etail.asp?kbid=313
Very helpful and quick with results!
Posted: 8/20/2010 7:46:34 AM | Approved: 8/23/2010 11:25:01 AM | Rated Content: 10.0 out of 10
Why don't you have a location tab that would list the location, addresses, phone numbers and hours of business
Posted: 6/3/2010 4:55:47 PM | Approved: 6/7/2010 10:05:17 AM | Rated Content: 0.0 out of 10
Locations are available under the About Us tab. As you hover over the About Us tab, additional menu items pop up including locations.
ffffffffffffffffffffffffffdo you have anything lower than a zero rating?
Posted: 5/7/2010 5:03:05 PM | Approved: 5/10/2010 8:27:16 AM | Rated Content: 0.0 out of 10
I hardly have the time or space. "epay" is only accessable (i guess) from your "welcome" page. If you miss it there as a customer your sunk. Your "home" page has NO link to epay....so stupid. Why does the home page only have informational details no links. Come on get with the program here,,,,not that tuff.
Posted: 5/5/2010 1:07:47 PM | Approved: 5/10/2010 8:27:15 AM | Rated Content: 0.0 out of 10
We're sorry you found it difficult to access ePay. ePay is accessible by logging on to eBranch. The log on to eBranch is available in the upper right corner of each page on our website. The links our our welcome page should be active. If you have found one that is not working please let us know which one it is and we'll get it fixed right away.
Get online banking to work!
Posted: 5/5/2010 8:00:13 AM | Approved: 5/5/2010 11:40:22 AM
Terrible. Maybe it works, but I can't figure your system out. I want to send global an email with an attachment. How do I do it. What is the Global email address. There is one, isn't there?
Posted: 4/21/2010 11:48:22 PM | Approved: 4/22/2010 2:18:10 PM | Rated Content: 0.0 out of 10
For security reasons, we do not accept attachments to our general email address. I apologize for the inconvenience. However, if you need to send a document to a specific employee or department please click on the chat icon or give us a call and we can give you the appropriate email address.
I know it must be somewhere on your web site, but I just can't find a simple email address that I can email to, along with an attachment, I want to send to Global.
Posted: 4/21/2010 11:38:16 PM | Approved: 4/22/2010 2:18:09 PM | Rated Content: 1.0 out of 10
This is the most difficult, non user friendly website to work with.
Posted: 4/6/2010 10:22:25 AM | Approved: 4/6/2010 1:03:23 PM
Global Credit Union lacks the ability to keep up with their competators when it comes to technology.
Posted: 4/5/2010 10:12:49 AM | Approved: 4/6/2010 1:03:23 PM | Rated Content: 0.0 out of 10
Get online banking to work
Posted: 2/27/2010 12:35:33 PM | Approved: 3/1/2010 10:01:46 AM
I have logged into my account for over a year now, pretty much without problems. Then yesterday, Friday, I tried to login to my account and the password wasn’t correct???? (I know my password) So this morning, Saturday, I call to get my password reset and was told I’ll have to wait until “regular business hours”, which won’t be until Monday. It is RIDICULOUS that I have banking to do and can not reset my own password and now must wait until Monday. My suggestion to Global is to either get a tool on your website to allow people to reset their own password or have a web tech on call. If I had this problem again, this would make me seriously consider changing banks.
Posted: 2/20/2010 7:29:27 AM | Approved: 2/22/2010 4:22:25 PM | Rated Content: 1.0 out of 10
Can you make two columns in our ebranch?One to categorize the transaction, and one to add notes.Under the category, have the usual expense categories. Auto Gas, Groceries, Restaurant, Electric, Home Gas, Phone1, Phone2, Home maint., Entertainment etc.At the bottom have a way to sort by month and category. Then use this information to display a bar chart and or a pie chart of monthly expenses.Just thought it would be helpful.
Posted: 2/15/2010 2:25:07 PM | Approved: 2/19/2010 10:06:21 AM | Rated Content: 9.0 out of 10
Thank you for your suggestion! Unfortunately, the software will not allow us to make that kind of change, but we'll keep your suggestion in case the capability is available in the future. Thank you!
I wanted to ask a non-anonymous question about problems with access to online banking, and request a response. When I tried, the system required me to REGISTER? I have an ACCOUNT already. Why can't I use the same credentials? Or am I missing something? Anyway, my comment was intended to have a positive spin, because I've generally had good service with Global. But I'm very frustrated regarding the recent problems with online access, and now this!Sam Palmer
Posted: 2/9/2010 9:55:11 PM | Approved: 2/10/2010 8:58:50 AM | Rated Content: 6.0 out of 10
Sam, We may need more information from you to accurately respond to your question. If the response below doesn't answer your question please the contact us link above and select "ask a question online" or "chat online" so that we can respond in a secure manner. If you have an account, but had not already signed up for online banking you will have to register as a new user the first time you log on.
We have two eBranch accounts and continually have trouble getting online to view them. If this continues were out! I tried several times tonight with no luck! Thank God for Numerica, they pay better interest and no online problems.Roger Clark
Posted: 2/2/2010 8:40:34 PM | Approved: 2/4/2010 8:39:46 AM | Rated Content: 0.0 out of 10
Online banking is always down. This needs to be fixed.
Posted: 1/28/2010 5:03:26 PM | Approved: 2/2/2010 8:07:02 AM | Rated Content: 2.0 out of 10
Information is cryptic and missing.
Posted: 1/27/2010 1:04:26 AM | Approved: 1/27/2010 8:29:12 AM | Rated Content: 0.0 out of 10
Please let us know what information you would like to see and we would be happy to update this item.
You need to have branch phone numbers listed, all of them.
Posted: 1/26/2010 11:03:42 PM | Approved: 1/27/2010 8:29:12 AM | Rated Content: 0.0 out of 10
All branch contact information (address, phone, fax) is available on our locations page. Just click About Us on the navigation menu, then locations and then select the region.
I wish someone can assist me with getting a new debit card!!!! this website is confusing?
Posted: 1/22/2010 11:44:46 PM | Approved: 1/25/2010 8:30:49 AM
Please contact our call center, chat online or send us a message through eBranch and a staff member would be happy to assist you with this.
your onli...
The online service really needs to be looked at how many times a month are yo down. I am getting tired of it and I am really thinking of taking my money to another bank.......I am really unhappy again about the online outage./
Posted: 1/16/2010 10:25:00 AM | Approved: 1/19/2010 8:38:14 AM | Rated Content: 2.0 out of 10
Wish i could find a bank that cared to help me with my problems with my lost card......Almost two months later i finally get it after having to call to reorder one.
Posted: 1/7/2010 10:59:50 AM | Approved: 1/7/2010 12:25:52 PM | Rated Content: 0.0 out of 10
Your servers are down again???? 2nd time in 2 weeks!!!!! Hope you don't think that customers won't seriously think about moving their funds!! No back up's? Pretty basic!!!!!
Posted: 12/29/2009 9:13:46 AM | Approved: 12/29/2009 9:22:16 AM
I can never get log onto my account. Also 2 payments to my boeing auto account never were posted to the right account, and boeing said sorry theirs nothing we can do to straighten it out.
Posted: 12/27/2009 9:37:21 PM | Approved: 12/28/2009 9:04:27 AM | Rated Content: 2.0 out of 10
We have been members for more than 10 years and have had nothing but exceptional service in person, via phone, and via the website. We moved out of state but still bank with Global because of the quality of service. We have never had an issue, or requirement, that wasn't dealt with promptly and professionally. Thank you for the peice of mind and the dedication to your customers.
Posted: 12/4/2009 8:30:14 AM | Approved: 12/7/2009 9:37:59 AM | Rated Content: 10.0 out of 10
It's good keep, trying to stay current.
Posted: 12/3/2009 12:32:48 PM | Approved: 12/7/2009 9:37:59 AM | Rated Content: 10.0 out of 10
I have been a member of Global Credit Union since 1993. Recently recieved a loan from them for a new car at a very low interest rate...lower than any of my local banks. The message board is VERY helpful. Maria at the loan department and Michelle who I believe is a customer service representative have been extremely helpfull and professional while I transition back to Italy. It is hard for me to imagine or believe that people seem to be having so many issues with Global CU when you read the overall rating is under 40% satisfied. Maybe people are too high maintenance and expect to much. I have been 100% satisfied with GCU for well over 16 years. I would recommend this credit union to everyone!
Posted: 11/24/2009 8:49:35 AM | Approved: 11/24/2009 2:47:12 PM | Rated Content: 10.0 out of 10
Was unable to get my password reset. Have to wait for rep. to call me back within 24 hrs. This was an inconvenience to me!
Posted: 10/31/2009 3:47:21 PM | Approved: 11/2/2009 10:06:29 AM | Rated Content: 3.0 out of 10
The web site could use some improvement to ease navigation, but I must say that I have always gotten great customer service when I call Global CU. I was just helped by Cindy and she did a wonderful job; thanks!
Posted: 9/28/2009 12:30:59 PM | Approved: 9/28/2009 4:52:11 PM | Rated Content: 7.0 out of 10
OMG this is the worst customer site I have ever encountered. I'm actually thinking of closing my account with you. I have had the worst experience with this credit union since day one. We have had so many bad experiences with your customer service I don't have room here to recount it all. This sight is NOT user friendly at all. You should really hire someone else to come in and clean this mess up!!!!
Posted: 9/14/2009 12:21:35 PM | Approved: 9/14/2009 2:29:21 PM | Rated Content: 0.0 out of 10
We appreciate you taking the time to share your concerns with us. We would love to hear your specific suggestions for improvement. Are you having trouble with the search function? Logging in to your accounts? Or is it another issue. Please let us know so that we can improve the site for you.
I would like to say thank you for the excellent services you provide. I have been a member of Global Credit Union since April of 1997. I have never received anything but excellent service. You have a wonderful staff that is always anxious and eager to assist.
Posted: 9/4/2009 12:07:35 AM | Approved: 9/4/2009 9:27:58 AM
There is nothing more frustrating to be blocked from logging in because a security question asks for the names of children you never had. This is the most user non-friendly site ever.
Posted: 9/2/2009 2:49:54 AM | Approved: 9/2/2009 10:10:17 AM | Rated Content: 8.0 out of 10
Customer service is horrible. We have been charged a five dollar fee for debit cards we do not have because of fraud within global credit union (not our fault) and we were charged a five dollar returned mail fee (I explained our moving situation) but no one would refund either of the five dollar fees. Ten dollars is a meal for our family of 6 in hard times right now, but you could care less.
Posted: 8/28/2009 9:02:31 AM | Approved: 8/28/2009 1:09:53 PM | Rated Content: 0.0 out of 10
We are very sorry to hear that you have not had a good experience with Global recently. We would like to get to the bottom of this for you and resolve it to your satisfaction. You may email me privately at kimberly.laliberte@globalcu.org so that I can get more information from you and try to get this figured out for you.
Very frustrated. I haven't been able to log into my account for the last two days. I hope the problems with the website get worked out soon!!
Posted: 8/10/2009 10:01:08 AM | Approved: 8/10/2009 2:51:15 PM | Rated Content: 4.0 out of 10
We sincerely apologize for the inconvenience. Our Information Technology Department is currently researching the matter and attempting to determine the problem. In the meantime, we are happy to serve you via our Call Center at 509.455.4700 or 800.676.4562 where we are available 24/7 to provide you with account information.
Where in the world did you get the question about where my grandfather was born. I haven't a clue and certainly would not have used that as a question. I need to check my mail but can't because of taht question.
Posted: 8/2/2009 8:00:10 PM | Approved: 8/10/2009 2:51:09 PM | Rated Content: 3.0 out of 10
There are a variety of security questions you may select from that may be easier for you to remember. Please contact our call center at 509.455.4700 or 800.676.4562 and we can reset your security settings. After that, you may change them anytime by logging in to eBranch, clicking on "Services" and then "Change Security Settings." We apologize for the inconvenience you have experienced.
be more clear on the statements.. you only post interest when i make a payment and it's confusing.
Posted: 8/2/2009 10:57:24 AM | Approved: 8/10/2009 2:50:01 PM | Rated Content: 1.0 out of 10
be more customer focused
Posted: 7/31/2009 5:29:27 AM | Approved: 8/2/2009 10:31:42 AM | Rated Content: 0.0 out of 10
LIVE people available 24/7. I don't have an access code!
Posted: 6/26/2009 8:20:11 PM | Approved: 6/29/2009 7:42:15 AM | Rated Content: 0.0 out of 10
Yes, live people 24/7! Isn't that great?! I'm not sure what access code you mean. If it's for STARS or eBranch, just give us a call and we'll get one set up for you.
Great info! Like the secure option for questions, too.
Posted: 6/16/2009 10:37:29 AM | Approved: 6/17/2009 3:15:43 PM | Rated Content: 10.0 out of 10
web site is always down. I clicked on this rating thing out of curiousity and it won't let me out; thus the poor rating. You need to have a 'cancel' option
Posted: 6/15/2009 7:50:19 PM | Approved: 6/16/2009 10:30:41 AM | Rated Content: 2.0 out of 10
i was looking for contact information and it was here.
Posted: 6/6/2009 10:45:18 AM | Approved: 6/16/2009 10:30:40 AM | Rated Content: 10.0 out of 10
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