Is my personal information safe?
Yes. Global uses the SSL technology as well as personal images and security questions to protect your accounts.
How will this help prevent online fraud?
If your account number and password are stolen, the fraudster would have to be able to answer your security questions correctly before being able to access your account or complete a fraudulent transaction. If the user is not able to provide this information, the activity would be blocked. This added layer of security helps us protect your online account at all times. The personal image and name also help you to ensure that you are always logging in to our legitimate eBranch Web site, not a fraudulent one.
What keeps somebody from stealing my personal security image and name?
We only show you your personal security image and image name if you login from a recognized computer or after you have answered some of your security questions. Therefore an unauthorized person will not have access to your image and the image name you give it. Remember: Once you have signed up, NEVER enter sensitive information such as your password without first seeing your personal security image and name.
I check my account often, wouldn't I know if something unusual showed up on my account?
It is great that you check your account frequently! It is always a good idea to regularly monitor your account for any unusual activity (like payments you didn’t make). This security service helps prevent those incidences from ever occurring, so when you check your account everything is exactly how it should be.
I share my computer with someone who has a different account. Can we both still log in from this computer?
Yes, you can both use the same computer to login to your individual accounts. There is no limit to the number of people that can login to various accounts from the same computer. However, you should consider choosing security questions that only you will know the answer to.
My spouse and I have a joint account. Will we both continue to be able to login to the account?
Yes, you can both continue to login to the account as usual. However, you may want to establish your personal image and image name, and security questions together so that you both know the answers if you are ever prompted to provide additional information when logging in.
Can I change my personal security image and name or security questions?
Yes, you can change your personal security image and image name or security questions at any time. To make the change, go to the services menu tab after you login to your account. Please note that for your protection, we will periodically request that you update the information as well.
I am trying to login from my own computer, but eBranch is not showing me my personal security image and image name. What is happening?
This might happen in rare cases. Before answering a challenge question or entering your password, make sure that you are going to our legitimate eBranch. The easiest way to ensure this is by typing our URL (www.globalcu.org) directly into your web browser. Then, after you answer the security question, you should see your personal security image and image name next to the password field. If your personal security image and image name are there, you can be confident that you are at our legitimate eBranch Web site and can enter your password. Remember: Once you have signed up, NEVER enter sensitive information such as your password without first seeing your personal security image and name.
I already have anti-virus software and a personal firewall. Why do I need this?
We are glad to hear you use anti-virus software and a personal firewall. Be sure that you keep both software programs up-to-date for the best possible protection against viruses, Trojans, and hackers. These new security features protect against another kinds of threats such as a stolen account number and password. It works with your other personal security programs, but it does not replace them.