Knowledge Base

Imagine checking into a hotel only to find out your credit card accounts have been frozen. Your card issuer will often block your card if unusual activity appears on your account. This is to help protect you and minimize possible fraudulent activity. So, be sure to call your credit and debit card issuers ahead of time to let them know you'll be out of town--especially if it's an international trip. That way, you won't be blocked from using your credit cards when you need them most. Click here   More...

Members with multiple Global Credit Union accounts can easily view multiple accounts or transfer funds online using eBranch. There are two transfer types to choose from with Total Account Access or Account to Account Transfer. Just pick the transfer type that is right for you, fill out the form, sign and return it. It's that simple. Total Account Access* Upon authorization, you can: View balances for all of your Global accounts on one screen Transfer funds between your Global accounts *The o  More...

Protect Your Information and Financial Accounts Never give someone a signed, blank check Never sign anything you don't understand Never leave money/valuables in plain view Never give ATM card or PIN to anyone Remember passwords—don't write them down Don't carry Medicare or Social Security card in wallet Use joint checking accounts with caution Report suspected abuse to family, agencies

If there is suspected fraud on your account(s) with Global Credit Union we'll call you to report it or, in some cases, to verify that you have authorized a transaction. A phone call can allow us to take immediate action to protect your account and personal information. So, do we have your current phone number(s) on file? If not, please log in to eBranch to send us your phone numbers or visit any Global branch. Please include mobile or secondary numbers you may want us to use. Worried about   More...

Please click this link to download the dispute form.

We have received several calls from Idaho members regarding a fraudulent text they received. The text stated it came from the “Credit Union Center” and the card had been deactivated. It then requested they enter in their card information. The originating number was 208-771-5124 but requested they call 207-423-6664. Please do not respond to these text messages. If you receive this type of text please contact us immediately to report it. Global Credit Union is committed to protecting t  More...

We have seen an increase in fraudulent activity originating in New York and North Carolina since the beginning of May. To help protect your accounts, we have implemented a transaction limit of $275 for all Global credit and debit card signature based/ card present transactions . Any transaction that comes through as card-present for $276 or more will automatically be denied. Any internet or phone transaction originating in these areas will not be affected by this restriction. We are working t  More...

There are several ways that signing your debit or credit card in permanent ink help protect you: 1. Most cards state above the signature panel that the card is not valid unless signed. A merchant can refuse to accept your card if it is not signed. 2. Thinking of writing See ID ? Think again. According to Visa and MasterCard rules, see ID is not a valid substitute for a signature and the merchant will have the right to refuse your card. Plus, it could actually make it easier for an identit  More...