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  • 1. Does Global offer tips for protecting my identity? Views: 108
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    https://www.globalcu.org/fraud_prevention/index.php

  • 2. I was told I should alert my credit and debit card companies before traveling, why? Views: 206 Featured Content
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    Imagine checking into a hotel only to find out your credit card accounts have been frozen. Your card issuer will often block your card if unusual activity appears on your account. This is to help protect you and minimize possible fraudulent activity. So, be sure to call your credit and debit card issuers ahead of time to let them know you'll be out of town--especially if it's an international trip. That way, you won't be blocked from using your credit cards when you need them most. Click here   More...
  • 3. Blocked card phone scam Views: 920
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    Some members have reported receiving automated calls stating that their Global Credit Union debit or credit card has been blocked or suspended and asking them to enter in their 16 digit card number. This call is not from Global Credit Union and the credit union does not use outbound automated call systems. Do not respond to the automated call . Global Credit Union is committed to protecting the privacy of your accounts and your personal information. There are constantly new scams attempting to g  More...
  • 4. Total account access Views: 714
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    Members with multiple Global Credit Union accounts can easily view multiple accounts or transfer funds online using eBranch. There are two transfer types to choose from with Total Account Access or Account to Account Transfer. Just pick the transfer type that is right for you, fill out the form, sign and return it. It's that simple. Total Account Access* Upon authorization, you can: View balances for all of your Global accounts on one screen Transfer funds between your Global accounts *The o  More...
  • 5. Fraud text message scam Views: 185
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    Global has just been informed of fraudulent text messages being sent to members to try and coax them into giving out personal information. Please DO NOT respond. Global Credit Union will never ask for your personal information over text message. The following fraudulent messages have been reported: Dear Lucky Winner. Your phone number has been awarded the sum of 800,000 USD, In the western union 2013 Promo .Kindly contact us via SMS with your winning number 98-928-8839 USD by replying this t  More...
  • 6. Home Depot card compromise Views: 157
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    Home Depot has confirmed that a breach of their payment systems has occurred and that anyone who has used a debit or credit card at their stores from April 2014 to current could be at risk for fraudulent activity. The compromise does not include PIN’s or transactions completed online. We recommend you monitor your accounts and if you detect suspicious activity, contact us immediately. Also, please review your phone and address in eBranch to verify we have the correct contact information o  More...
  • 7. Tips for creating effective passwords: Views: 113
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    Protect Your Password and Your Information Keeping your passwords safe and secure is the best way to keep your information from being seen and used by others. Here are some solutions to password security issues: Create different passwords for different accounts. Using the same password for all your accounts makes it much easier for a hacker to access your information. Use uncommon passwords. There are plenty of options on the keyboard to beef up your password, such as using uppercase and lowerca  More...
  • 8. Tips for keeping your PIN private. Views: 88
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    Tip: Keep PINs Private Personal identification numbers (PINs) are everywhere. They enable users to access automated teller machines, make purchases with their debit cards, shop from home, and even unlock their car doors. For each access, it makes sense to choose the same number--which means something to you, but not to anyone else. But, remember, that increases your vulnerability should you divulge or lose your PIN. Never carry your PIN with you or write it on your card, and don't divulge it  More...
  • 9. How will I know if the call I receive about fraud on my card is legitimate? Views: 72
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    Global Credit Union has two fraud monitoring services in place for our card activity, Jack Henry and Associates Payment Processing (JHA payment processing for short, formerly PEMCO Technologies ) and enFact for FiServ . These services work 24/7 and make direct, live-person phone calls or send emails to you if suspicious activity is suspected on your cards. Your cards are blocked until this activity can be verified. You will never be asked for your card number, PIN or full social security number  More...
  • 10. Your eBranch security Views: 68
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    Is my personal information safe? Yes. Global uses the SSL technology as well as personal images and security questions to protect your accounts. How will this help prevent online fraud? If your account number and password are stolen, the fraudster would have to be able to answer your security questions correctly before being able to access your account or complete a fraudulent transaction. If the user is not able to provide this information, the activity would be blocked. This added layer of sec  More...
All information provided through this site is intended to be accurate. However, there may be inaccuracies from time to time which we will make every attempt to correct immediately. Information provided is intended to assist you in making decisions and does not eliminate the need to discuss your particular circumstances with a qualified professional.