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  • 1. Does Global offer tips for protecting my identity? Views: 164
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    https://www.globalcu.org/fraud_prevention/index.php

  • 2. I was told I should alert my credit and debit card companies before traveling, why? Views: 197 Featured Content
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    Imagine checking into a hotel only to find out your credit card accounts have been frozen. Your card issuer will often block your card if unusual activity appears on your account. This is to help protect you and minimize possible fraudulent activity. So, be sure to call your credit and debit card issuers ahead of time to let them know you'll be out of town--especially if it's an international trip. That way, you won't be blocked from using your credit cards when you need them most. Click here   More...
  • 3. Total account access Views: 725
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    Members with multiple Global Credit Union accounts can easily view multiple accounts or transfer funds online using eBranch. There are two transfer types to choose from with Total Account Access or Account to Account Transfer. Just pick the transfer type that is right for you, fill out the form, sign and return it. It's that simple. Total Account Access* Upon authorization, you can: View balances for all of your Global accounts on one screen Transfer funds between your Global accounts *The o  More...
  • 4. If my debit card is lost or stolen, am I liable for any charges that were made fraudulently? Views: 292
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    The most you would be responsible for is $50 on PIN transactions. If you report the loss or unauthorized use to Global within 2 business days. If the loss is reported after 2 business days you could be liable for as much as $500. If the transaction in question is signature-based, you will not be held liable for any funds lost. If you are calling from... and calling during these hours... Then call this number to report your card lost or stolen the local calling area of Spokane, WA 7 am - 6 p  More...
  • 5. Blocked card phone scam Views: 127
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    Some members have reported receiving automated calls stating that their Global Credit Union debit or credit card has been blocked or suspended and asking them to enter in their 16 digit card number. This call is not from Global Credit Union and the credit union does not use outbound automated call systems. Do not respond to the automated call . Global Credit Union is committed to protecting the privacy of your accounts and your personal information. There are constantly new scams attempting to g  More...
  • 6. How can I protect my information when I discard my old electronics? Views: 123
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    Old Electronics Could Hand Crooks Your Identity When discarding computerized electronics, such as PDAs, cell phones, and computers, you may be setting yourself up as an identity theft victim. How? By improperly erasing--or not erasing at all--your personal information from the device. Data deleted via the computer's recycling bin only erases the record of the file, not the data the file points to. With the right tools, deleted data often is still retrievable. Similarly, erasing data on cell phon  More...
  • 7. How does a phone number protect me from fraud? Views: 112
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    If there is suspected fraud on your account(s) with Global Credit Union we'll call you to report it or, in some cases, to verify that you have authorized a transaction. A phone call can allow us to take immediate action to protect your account and personal information. So, do we have your current phone number(s) on file? If not, please log in to eBranch to send us your phone numbers or visit any Global branch. Please include mobile or secondary numbers you may want us to use. Worried about   More...
  • 8. Fraud text message scam Views: 105
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    Global has just been informed of fraudulent text messages being sent to members to try and coax them into giving out personal information. Please DO NOT respond. Global Credit Union will never ask for your personal information over text message. The following fraudulent messages have been reported: Dear Lucky Winner. Your phone number has been awarded the sum of 800,000 USD, In the western union 2013 Promo .Kindly contact us via SMS with your winning number 98-928-8839 USD by replying this t  More...
  • 9. How do I dispute a charge on my credit or debit card? Views: 88
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    Please click this link to start the dispute form. You will need a valid email address to start this electronic signature document.
  • 10. How will I know if the call I receive about fraud on my card is legitimate? Views: 85
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    Global Credit Union has two fraud monitoring services in place for our card activity, Jack Henry and Associates Payment Processing (JHA payment processing for short, formerly PEMCO Technologies ) and enFact for FiServ . These services work 24/7 and will send automated texts and emails, as well as, live-person phone calls to you, if suspicious activity is suspected on your cards. Your cards are blocked until this activity can be verified. You will never be asked for your card number, PIN or ful  More...
All information provided through this site is intended to be accurate. However, there may be inaccuracies from time to time which we will make every attempt to correct immediately. Information provided is intended to assist you in making decisions and does not eliminate the need to discuss your particular circumstances with a qualified professional.