Q&A Search
Ask a Question
My Info
  Email This Item E-mail   Print This Item Print   View Related Info Related   Set Alerts Alerts   Bookmark This Item Bookmark Search
View all items in: eServices > Online Banking
Rating:  Unrated |
Question/Topic
I can't access Online Banking or Bill Pay. Is there a problem with the service or my computer?
Answer/Article

If you have successfully accessed Online Banking and Bill Pay in the past and it either logs you completely out of the services or you cannot find the server, then wait a few minutes and log back in.  The problem should be addressed and the server will then allow you in the system.

If you have never been able to successfully connect to the Online Banking or Bill Pay then most likely your Web browser is not set up properly to handle security or your current Web browser is not compatible with either service. Also check below to ensure the browser you are using is one of our Supported Browsers.

We strongly recommend that your computer be running one of the operating systems listed below, and be connected to the Internet using one of the browser versions indicated.

Windows

Microsoft® Internet Explorer (MSIE) for Windows 98/2000/NT/XP/Vista:

Firefox® for Windows 98/2000/NT/XP, Linux i686:

America Online® for Windows 98/2000/NT/XP:

Macintosh

Safari® for Mac OS X:

Safari 2.0 is not officially supported due to a known issue regarding the popup calendar.

Firefox® for Mac OS X:

Linux

Firefox® for Linux i686:

 

If either of these problems persist,  please Contact Us and we will be happy to troubleshoot the problem for you.


Related Items
Why can't I get into my account online?
How do I change my computer settings so that it will not remember my password and/or account number information?
I can not access Bill Pay. Can you reset my password for Bill Pay?
KBID 198
Date Modified 10/29/2008
Date Created 8/14/2006
All information provided through this site is intended to be accurate. However, there may be inaccuracies from time to time which we will make every attempt to correct immediately. Information provided is intended to assist you in making decisions and does not eliminate the need to discuss your particular circumstances with a qualified professional.
Use Alerts to be notified when new information is added or changed in an individual answer or category of information you care about. All Alert notifications sent in a single email once each day.
Notify me if this answer is updated
Notify me if this category is updated