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First and most importantly, ensure your PC meets the minimum system requirements to run the game. To do this use this PC Game System Requirements Q&A Search link which will display a list of all supported PC titles and their Minimum System Requirements. For more general information on a title you can select your game from Category 2 (then click "GO") to display all knowledge items for that game.
You should ensure you have enough free disc space to install the game.
To check this, please refer to the rear of the packaging for space requirements. To check free disc space:
- Go to My Computer
- Right click on hard drive icon you wish to install the game to, then click properties
- Check the amount of Free Disc Space you have against the game system requirements.
Error Code: -5009 : 0x8002802b
This usually indicates that you do not have Admin access on the computer you are installing in Windows ® 2000, Windows ® XP, or Windows Vista ™ operating system(s). If you have Admin access, please refer to the following article about this InstallShield® error on the other possible causes and fixes for this issue: http://consumer.installshield.com/kb.asp?id=Q110616
I am getting an installshield -5003 error
Please try the following:
- Search for the InstallShield folder (by default, the full path is C:\Program Files\Common Files\InstallShield).
- In the search results, right-click the InstallShield folder, choose Rename, type InstallShieldOld, and press Enter.
- Close all open programs.
- Try installing the game again.
- If the problem persists, search for the InstallShield folder again (refer to Step 1 for instructions).
- In the search results, right-click the InstallShield folder and choose Delete. Click Yes or OK to confirm the deletion.
- Now search for the InstallShieldOld folder. Once located, right-click it, choose Rename, type InstallShield, and press Enter.
- Install the game.
Error - 1155: File E:\INSTMSIA.EXE not found
1155: File E:\INSTMSIA.EXE not found
This normally happens if the Temp directory is not clean. Clean your Temp directory and run setup.exe again on reboot to eliminate the error message. To clean the default Temp directory being used by the installation, follow these steps:
- Launch the file cmd.exe on Windows® NT, Windows® 2000, or Windows® XP machines or DOS prompt on Windows® 9X or Windows® ME machines.
- Type Set on the command prompt and press Enter. This displays all the environment variables on the machine including TEMP. TEMP holds the path to the default Temp directory on the machine.
- Navigate to this location through Windows® Explorer and delete all the files in this directory.
To eliminate Error 1155 that occurs with an installation being run from a CDROM, copy all the files from the CDROM to the local drive of the machine and run it from there. After copying all the files from the CD, make sure that they are not read-only. To ensure that a file is not read-only, right-click it in Windows® Explorer and select Properties. Clear the Read-only check box.
CD Key invalid or incorrect
Some of our titles require a cd-key to be input when installing the game, should you receive the above error message or similar, please review the following:
Unreal Tournament 2004
If the game you are playing is not listed above, it means the copy protection requires the original retail disc (#1) be in the CD/DVD drive for the copy protection to pass. Please close all other applications and insert the game disc. If a menu does not appear with the "Play Game" option, use the desktop icon to launch the game. Allow the disk check to complete. If you receive a disc check error we will need to see the error report. Click "information" and view, then save the .txt file to you desktop. Open a support ticket using the Ask a Question page explaining what has happened. Please attach the error file using the "Browse" buttons at the bottom.
Setup.exe is not a valid Win32 application
When this error message is displayed, close all active programs running in the background. Press CTRL-ALT-DEL simultaneously to get a list of currently running programs. Now close each individual program, apart from SYSTRAY and Explorer. Start the installation again.
Data or File Transfer error or Disc Read Error
This may be the result of a faulty disc. To check whether a disc is faulty, either try it in another drive, or attempt to copy the disc contents to empty folder on your desktop. If you receive the same error, please either return to the retailer for replacement, or check our disc replacement policy here:
For US customers.
For UK and European countries, please send the faulty disc to the following address where we will verify any manufacturer defect and replace or return it as necessary:
Customer Services
Midway Games Ltd.
43 Worship Street
London
EC2A 2DX
UK
If you need further assistance please open a support incident by visiting the Ask a Question page and entering a new support ticket, or you may reopen a previous ticket by visiting My Past Questions. At the bottom of the question section you will see three "Browse" buttons. You may use these buttons to locate and attach your files to your incident (dxdiag.txt or error file generated).
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