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As with all PC titles, the first and most important step is to ensure your PC meets the minimum system requirements for the game. Please see the Minimum System Requirements FAQ for the game in question.
Minimum System Requirements:
* Windows® 2000, Windows® XP operating systems
* 512MB System RAM
* 1.5 Ghz Intel® Pentium® 4 or equivalent processor
* 64MB Direct3D® compatible video card
* and DirectX® 9.0c compatible driver;
* 4x CD / DVD-ROM drive
* 3 GB free hard disk space
* DirectX® 9.0c (included)
* DirectX® compatible sound card
* Keyboard, Mouse
Recommended System Specs
* 2.8 Ghz Intel® Pentium® 4 or equivalent processor
* 1 GB System RAM
* ATI X800 series, NVIDIA GeForce® 6800 series, or higher video card
Video Cards (*Nvidia GeForce MX™ Series Cards Not Supported*)
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The following DirectX® 9.0c video cards/chipsets are supported:
* ATI™ X1900 series
* ATI™ X1800 series
* ATI™ X1600 series
* ATI™ X1300 series
* ATI™ X300 series
* ATI™ X600 series
* ATI™ X850 series
* ATI™ X800 series
* ATI™ X700 series
* ATI™ X600 series
* ATI Radeon® 8500 series
* ATI Radeon® 9000 series
* ATI Radeon® 9200 series
* ATI Radeon® 9800 series
* ATI Radeon® 9700 series
* ATI Radeon® 9600 series
* ATI Radeon® 9500 series
* NVIDIA® Quadro 4 series
* NVIDIA GeForce® 3, 3Ti
* NVIDIA GeForce® 4, 4Ti,
* NVIDIA GeForce® 7800 series
* NVIDIA GeForce® 6800 series
* NVIDIA GeForce® 6600 series
* NVIDIA GeForce® 6200 series
* NVIDIA GeForce® 5900 series
* NVIDIA GeForce® 5950 series
* NVIDIA GeForce® 5800 series
* NVIDIA GeForce® 5700 series
* NVIDIA GeForce® 5600 series
* NVIDIA GeForce® 5200 series
* NVIDIA GeForce® FX series
* Intel® Graphics 945G
* Intel® Graphics 915G
* Intel® Graphics 910G
(laptop models of the listed cards are not supported)
To determine what hardware is installed on your system, please click here.
If you need further assistance please open a support incident by visiting Ask a Question page and entering a new support ticket, or you may reopen a previous ticket by visiting My Past Questions. At the bottom of the question section you will see three "Browse" buttons. You may use these buttons to locate and attach your files to your incident (dxdiag.txt or error file generated). Telephone and web support for downloaded PC games is only provided in English.
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