Please submit this form if you have sent a payment using Orange County's Credit Union's Bill Pay services and your payment has not arrived. Please note that you should allow a minimum of three business days for electronic payments to arrive and five business days for check payments to arrive in accordance with our Bill Pay Disclosure. If you are unsure as to how your payment was sent, you may confirm if it was electronic or by check in the Reports area of Bill Pay.

By submitting this form, Orange County's Credit Union will initiate a research request of the payment in question. This may include contacting your payee directly to confirm posting and reissuing a payment in some cases. Please allow 3-7 business days for a resolution. We will contact you via Secure Support once the research has been completed.

First lets confirm you identity. Tell us about yourself:
First Name
Last Name
Email Address
Please enter your Membership Number
Please enter the last four digits of your Social Security Number
Do you receive Direct Deposit or payroll deductions in your account?
Do you have any loans open with Orange County's Credit Union?
What month of the year were you born in?
Now tell us about your payment and your payee. Please use a recent statement from this payee to get the payment address and phone number. The information you entered in Bill Pay when initially adding the payee may be out dated.
Payee Name
Address Line 1
Address Line 2
City
State
ZIP Code
Your Account Number with this payee
Payment Confirmation Number
Payee's phone number and extension if available
Date that this payment was sent
Date that this payment was due
Dollar Amount
If you are not the account holder at the payee, please tell us the name of that person (i.e. your spouse's name)