June 2013

What you should expect at your provider’s office

The Public Employees Benefits Board (PEBB) Program is teaming with the nonprofit Puget Sound Health Alliance* to present Own Your Health, a campaign to help consumers become active participants in their own health and health care.

Did you know a good experience with your provider’s office can lead to better health? So, how does your experience rank? If you can check off each item below, you’re having a good experience. If you can’t, read on for tips on what you can do to make your experience better.


Your provider (such as your doctor, nurse, or clinic) should:

  • Know important information about your medical history.
  • Answer your questions to your satisfaction.
  • Explain things in a way you understand.
  • Provide clear, written instructions for anything you need to do after your office visit.

You should feel your provider cares about you as a person.


You should:

  • Be able to make an appointment as soon as you think one is needed.
  • Be seen within 15 minutes of your appointment time.
  • Feel your provider spends enough time with you to address your most important concerns.
  • Receive follow-up information from your provider about your test results.


  • Clerks and receptionists at your provider’s office should treat you with courtesy and respect.
  • You should feel that office staff is helpful.

What can you do?

  • Talk to your primary care provider about your expectations and why they are important.
  • If you don’t currently have a primary care provider, find one—even if you’re perfectly healthy today. And when looking for one, discuss your expectations from the start.
  • Take an active role in your health and health care using the tips and resources at www.wacommunitycheckup.org/ownyourhealth.
  • See what patients in the Puget Sound region have said about how their primary care providers are doing at www.wacommunitycheckup.org.

Remember, you are the most important member of your health care team. Work with your primary care provider so together you can get it right.

Own Your Health

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*The Puget Sound Health Alliance provides helpful information for people throughout Washington. You can learn more about Puget Sound Health Alliance at www.wacommunitycheckup.org/about-us.