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Over the next several months, we will be moving the content of this database to the UMP website. This change will allow you to access all UMP benefits information in one place. As content is moved, we will link to the information's new location.

  • 1. How do I submit an appeal or complaint regarding medical services or prescription drugs?
    Preview
    As part of our effort to make UMP benefits information easier to find, this item has been moved to the UMP website . You can now find it, and related information, here: Complaints and appeals procedures . This change allows you to access all UMP benefits information in one place.
  • 2. How can I appeal decisions about eligibility for coverage under UMP?
    Preview
    As part of our effort to make UMP benefits information easier to find, this item has been moved to the PEB website . You can now find it, and related information, here: the PEBB Appeals webpage . You can also contact the PEBB Appeals Manager at 1-800-351-6827. This change allows you to access all UMP benefits information in one place.
  • 3. What is an expedited appeal?
    Preview
    As part of our effort to make UMP benefits information easier to find, this item has been moved to the UMP website . You can now find it, and related information, here: Complaints and appeals procedures . This change allows you to access all UMP benefits information in one place.
  • 4. If I disagree with what UMP covers, what should I do?
    Preview
    As part of our effort to make UMP benefits information easier to find, this item has been moved to the UMP website . You can now find it, and related information, here: Complaints and appeals . This change allows you to access all UMP benefits information in one place.
  • 5. How does the independent review process work?
    Preview
    As part of our effort to make UMP benefits information easier to find, this item has been moved to the UMP website . You can now find it, and related information, here: Complaints and appeals procedures . This change allows you to access all UMP benefits information in one place.
  • 6. How long does the plan have to decide my appeal?
    Preview
    As part of our effort to make UMP benefits information easier to find, this item has been moved to the UMP website . You can now find it, and related information, here: Complaints and appeals procedures . This change allows you to access all UMP benefits information in one place.
  • 7. How to Designate an Authorized Representative
    Preview
    As part of our effort to make UMP benefits information easier to find, this item has been moved to the UMP website . You can now find it, and related information, here: Complaints and appeals procedures . This change allows you to access all UMP benefits information in one place.
  • 8. Is my issue an appeal or a complaint?
    Preview
    As part of our effort to make UMP benefits information easier to find, this item has been moved to the UMP website . You can now find it, and related information, here: Complaints and appeals procedures . This change allows you to access all UMP benefits information in one place.
  • 9. Can I email the plan about my complaint or appeal?
    Preview
    As part of our effort to make UMP benefits information easier to find, this item has been moved to the UMP website . You can now find it, and related information, here: Complaints and appeals procedures (scroll down to the Why can't I email the plan? box). This change allows you to access all UMP benefits information in one place.
  • 10. When does the 180-day appeal deadline begin?
    Preview
    As part of our effort to make UMP benefits information easier to find, this item has been moved to the UMP website . You can now find it, and related information, here: Complaints and appeals procedures . This change allows you to access all UMP benefits information in one place.

The certificate of coverage (COC) for the member's plan is the source of coverage provisions offered under the plans. If information given here is inconsistent with the applicable COC, the rules in the applicable COC will apply. Also, the COC may have additional information on this subject.

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