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Member signon IDs can take either of these formats:
- The first five letters of their last name plus the last four numbers of their Social Security number, OR
- A customized login the member creates at the time they first enroll for Home Banking.
If you have forgotten your Signon ID and/or password, you have two options:
- Forgotten password. If you have created a challenge phrase in your Home Banking options, click on the "Forgot your password?" link on the veritycu.com website. (Located at the top right corner of the page under the "Password?" field in the Home Banking logon section.) You will be asked to enter your signon ID and then presented with your challenge phrase or question. If you answer the phrase or question correctly, your password will be emailed to you.
- If you cannot recall your signon ID or password, call the Member Service Center at (206) 440-9000 or (800) 444-4589. A staff person will reset your password after verifying your identity. Member Services is available Monday - Friday, 8 a.m. - 5 p.m. and on Saturdays from 10 a.m. - 2 p.m .PT.
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