This is most commonly caused by your browser not being configured to accept cookies. You should be aware that Home Banking depends on cookies to verify your identity after signing in. If you've disabled cookies from within your browser, or if you are running third-party software that intercepts or deletes cookies, you will not be able to use Home Banking to manage your accounts. With Microsoft Internet Explorer, you have the option of ordering your browser to disable all cookie use, to accept all cookies, or to alert you every time a cookie is offered. Then you can decide whether to accept one or not. If you have your cookies disabled, you will be presented with an ALERT page whenever you attempt to Sign-in to. If you chose to be prompted every time a cookie is offered, you will get a number of dialog boxes after signing in asking whether you want to accept the cookie. If you answer yes to these dialog boxes, you will be allowed to use the system. If you answer no to any of these dialog boxes, you will be presented with the ALERT page.

Changing how your browser deals with Cookies: In Internet Explorer 5.5:

1. On the Tools menu, click Internet Options.
2. Click the Security tab.
3. Select the Internet zone.
4. Click Custom Level.
5. Scroll down to the Cookies section and enable both the "Allow cookies that are stored on your computer" and the "Allow per-session cookies (not stored)" sections.

In Netscape Navigator 4.7:

1. On the Edit menu, click Preferences.
2. Click Advanced.
3. Set your options in the section labeled "Cookies."