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I've scheduled a payment or transfer and it has not been made.
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If your payee has not posted the payment to your account within a few days of receiving it, send a message to Member Services using the Mailbox link on the left side navigation of Home Banking to inquire about the status of the payment.
Be sure to provide the item's reference number (the reference number is displayed on the Register screen under the "Num" column). The payment/transfer will then be traced and a status response will be sent to you.
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| All information provided through this site is intended to be accurate. However, there may be inaccuracies at times, which we will make every attempt to correct when found. Information provided is intended to assist you in making decisions and does not eliminate the need to discuss your particular circumstances with a qualified professional. |
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