If you receive the response, "Account/Username or Password is invalid", please try again using your Basic account number or Username (if enrolled in new security) and home banking Password. When entering your account number, do not use the 3 leading zeros or ending ID (previously called suffix). Enter Username exactly as saved; it is Not case sensitive, but passwords are.  

NOTE: The basic account number will be replaced with a unique user name when you enroll in ProTECHtion by WPCU multi-factor authentication.  Once enrolled, key in the Username and Password to access your account (do not key in your account number ). This enrollment is mandatory as of December 29, 2006. You must enroll to access account information online.

If you receive the response, "Your account has been locked due to 3 or more invalid password attempts. Please click here to reset your password, or call 937-912-7000 or 1-800-762-0047 for assistance during normal business hours.", you may now use the click here feature to unblock your account and gain access (Refer to the Forgot Username or Password? link below). The requested information in the Forgot Username or Password? feature must be on our system for this to work. For specific information related to this feature, refer to the "How do I use..?" link below.

Blocked accounts occur when information is entered wrong 3 times. Be sure you use your Basic account with us or username and remember that Passwords are case sensitive.  Be sure you didn't use the 'save' a password on your computer, then change information without updating this feature. Sometimes, static on the lines causes the transmission to reach our server in a garbled state.

 The click here feature will take you to our Password Reset allowing you to unblock yourself. Please follow the instructions carefully.

Call-24™ access is blocked after 6 incorrect attempts. The two systems are tied together; disabling Online Banking will also block Call-24. The Audio Access Code for Call-24 is different from the Online Banking Password. 

During normal business hours, you may call us at 937-912-7640 or 1-800-762-0047, ext. 7640 to have your password Unblocked or Unblocked and Reset. You may also indicate if you need to have your Call-24 Audio Access Code Reset.  You may also come into one of our convenient Member Center locations.   If you account is blocked due to answering your Security question incorrectly (after enrollment in multi-factor), you will need to call us at the number listed or by the email address. Member Centers will not have access to unlock accounts blocked due to security. 

You can also contact us online via our new secure "Contact Us" page.  To locate this option from our home page, just click on the Contact Us at the top of our web page between the buttons Locations and Privacy.  The Contact Us page lists several ways to contact us. To send an email, click on the words Contact Us under the section labeled Ask a Question / Provide Feedback. Please complete the required information. Be sure that you enter your email address accurately and that you can accept email from us.

 Another access point is located on the bottom of the actual Online Banking Login page.  Scroll down and click on the Contact Us link at the bottom of the page.  We will make every effort to answer you within 6 business hours, but no later than one business day.

NOTE: 

• If we manually reset your password, you will receive an email notice with a randomly generated one time use password. You will be required to change this password before you can login successfully to your account. These changes were implemented as an added security step.  At anytime that you are in Online Banking, you may change your password, just select Member Profile then Change Password.
• If you are enrolled in ProTECHtion by WPCU, our multi-factor authentication, you will need to login with the Username and this temporary password. Due to security reasons, we are unable to send your username via email.