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How do I use the Link- Forgot Username or Password?
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Forgot Username or Password? Provides Member Owners with the ability to 'reset password' or 'unblock account', so you can access your account, especially during non-business hours.
If you enter your password incorrectly 3 times which blocks the account, you will be presented with a link to the Password Reset section. You may also use this link, if you forget your password.
Password Reset section: Requires you to verify certain information related to your account.
- First verification step:
- Account number (basic number only, no leading zeros)
- Last 4 digits of SSN (first name on account)
- DOB (date of birth - mm/dd/yyyy format)
- Second verification step:
- You will have 3 chances to answer the next questions correctly.
- If you miss 3 times, you will see two options to contact us.
- Email us to request that we Unblock your account (done during business hours). Complete the requested information. Please indicate if you need unblocked only or unblocked and password reset.
- Call us during business hours to be reset. Local 937-912-7000 ext. 7640 or Long distance 800-762-0047 ext.7640.
- If you attempt to verify a piece of information that is missing from our system, then you will be told to choose another item.
- If there are not at least 2 of the four items available on our system, you will need to Email us or call in to be reset. 937-912-7000 ext.7640 or 800-762-0047 ext.7640.
- When emailing us, be sure to include your full name including middle initial, or the full name/middle initial of the Primary account holder and a good daytime phone number.
NOTE: if an error was made when we originally entered the information or the information has changed such as Driver's License Number and State of Issue, then the data that you enter will not match our system so this feature will not work. Please use the Contactus on right side of the horizontal bar located at the bottom of this Forgot Username or Password? page.
Business Hours:
Internet Services (ext 7640): Monday,Tuesday, Thursday, Friday 8:00 AM -6:00 PM; Wednesday 8:00 AM - 5:00 PM (excluding holidays)
Member Help Center: Monday - Friday 8:00 AM - 8:00 PM (excluding holidays); Saturday 9:00 AM - 1:00 PM.
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| All information provided through this site is intended to be accurate. However, there may be inaccuracies at times, which we will make every attempt to correct when found. Information provided is intended to assist you in making decisions and does not eliminate the need to discuss your particular circumstances with a qualified professional. |
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