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This message may appear for a variety of reasons. The system may be down at that moment and unavailable. You may have requested history information and the number of transactions in your history is more than the system can display at this particular time. The default history from the account column on the Balances page displays 60 days of history.
When you encounter this message, before sending the email to the system administrator at home@wpcu.coop, please try the following:
- Close your Browser window.
- Re-open your browser window.
- Press the Refresh or Reload button.
- When the page has refreshed, Login again to OnLine Banking.
- If you are on the Balances page, click on the word History on the Main Menu Bar.
- Select the account you want to view history.
- Select a smaller date range to view history, or select a smaller number of days, perhaps last 10 days.
- Press Display. You should receive history.
If you receive the error message again to contact the System Administrator, send the email explaining the exact steps and what specific area you tried to access. DO NOT include account number in this email, but do include full name of Primary member and a good daytime phone number. It is also helpful if you include your Browser, version number, type of Windows program (ie 95, 98, 2000, XP, etc) as well as type of computer (ie. PC or MAC).
NOTE: The following message appears on our web page at certain times during the evening, transactions include data changes such as password change, phone numbers, address, and email address updates. :
"Nightly processing is currently being performed. Any transactions completed during this time will not be posted until processing is complete."
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