Members often stop me when I’m out at a store, at the gym – even when I am hiking – to share stories about an experience they’ve had with WSECU. I hear amazing tales of the lengths our employees go to in order to help take a small burden (or sometimes large) off members’ shoulders.   With all the external influences in the economy, our role as your trusted advisor takes on added meaning and urgency. We’re seeing members in very challenging situations. Helping them work through these is very rewarding. Most people want to do the right thing. They just need a little help figuring out how. We have always said credit unions are different – and that has never been more true than today.   We think there’s no better test of our service than how we respond to difficult situations. We’re seeing those every day as we work with members dealing with challenges like a job layoff or a coming adjustment to a mortgage interest rate.   While other institutions might struggle with corporate policies, long phone queues or management changes, WSECU can focus on our members; helping them find solutions that fit their needs. Members tell us they’re impressed by our flexibility, our creativity and our commitment.   What’s most important is to get the conversation going. Maybe you don’t know where to start to fix things. Maybe you’re a little embarrassed. We can help. Just pick up the phone and give us a call. We can work with you to review your options. Every day we’re helping members to find a little more money at the end of each month, begin the climb out of debt and protect their family’s assets. We call the team handling these challenges our Member Solutions Department – because that’s what we do – find solutions for members.   Membership matters. By choosing WSECU, you are part of something bigger than any individual. So go ahead, tap into the collective experience and support of your credit union. Sincerely, Kevin Foster-Keddie President/CEO