No doubt you’ve heard about the fraudulent texts that were sent to members and non-members alike in April and May. Though this particular incident has died down, there’s always something new waiting in the wings.

Fraudsters can be clever and convincing. When any of us receive a communication about an account being frozen or a card deactivated, it’s natural to react and respond to the instructions. But there are ways to be smarter than the scammers.

If you receive an e-mail, text or phone call saying your card has been deactivated with a number to call or web link to click that asks for sensitive information, pause for a minute and ask yourself this question:

Would WSECU (or any financial institution) contact me and ask for my personal information this way?

The answer is no.

If there’s any doubt, contact us (or the applicable financial institution) before taking any other action. If there are issues with your account or card, we can help. And you can prevent becoming a victim of fraud.

For more detailed information on fraud and how it takes place, start with our smishing page, then click on the additional links at the bottom of the page to learn more.

We always keep you up-to-date on the latest fraud attempts through our Facebook and Twitter pages. You’ll also find important information on our website.