To follow upon the status of your Emergency Roadside Service reimbursement request. Please call 1-800-272-2877 OPTION 4 for an update on your reimbursement. You may be directed to a recorded message informing you of the reimbursement submission date currently being processed; you will also have the option to leave a voicemail to receive a follow up phone call. Please provide your Membership number if you leave a message or you can email them directly at ERS.Reimbursements@norcal.aaa.com.