Listed below are instructions on how to downgrade online:
  1. To get started, sign-in to your My Account using the email address and password you registered with.
  2. Once logged in, please click the 'Change Your Membership Plan' link to the bottom-left of the page.
  3. Choose the new plan you wish to have, review the prorated charges for the remainder of your term, and provide your payment information.
If you are having difficulty completing this change, please call our Member Service Center at 800-922-8228. Our representatives are available to serve you Monday through Friday 7:00 AM to 9:00 PM, Saturday & Sunday 7:00 AM to 7:00 PM (Pacific Time).