Click on Sign In from the top right corner of any page and then select Forgot Your User Id? or Forgot Your Password? under the Sign In section on the left. Fill in the requested information on the next screen to reset your user id and/or password.
To go directly to My Account, click here and then click on either Forgot My User Id or Forgot My Password under Sign In section.
If you continue to have issues, please contact our Technical Support staff at 877.736.7813.