Browser Settings:
  1. Open your browser and click on the icon with the three stacked horizontal lines to the right of the address bar
  2. Click on "Options"
  3. On the Settings page, select "Privacy"
    1. In the History section, if the "Firefox will" dropdown option is "Never remember history", cookies will be deleted from teh browser upon browser close; if you are experienceing trouble with the extra validation steps during login, you can change the option to "Remember history" so that the cookie remains between sessions
    2. If the "Firefox will" dropdown option is "Use customer settings for history", ensure that both the "Accept cookies from sites" and "Accept third-party cookies" options are selected, and the "Keep until" dropdown option value is "they expire"
  4. On the Settings Page, select the "Content" icon/tab
    1. Unclick (OFF) the checkbox for "Block pop-up windows"
    2. Or, if you choose to have it checked (ON), be sure to add the online banking domain (my.advantisonline.org) to the list of Allowed Sites under Exceptions
Deleting the Cache: (a.k.a. Temporary Internet Files):
  1. Open your browser and click on the icon with three stacked horizontal lines to the right of the address bar
  2. Click on "Options"
  3. On the Settings page, select "Privacy"
  4. If the "Firefox will" option in the dropdown is "Remember history", click on the "clear your recent history" link in the dialog box; if the "Firefox will" option in the dropdown is "Never remember history", click on the "clear all current history" link in the dialog box
  5. In the "Time range to clear" dropdown option, choose "Everything"
  6. In the "Details" section, expand the selection (if necessary) by clicking on the down button
  7. Ensure that "Cache" is the only option selected and click "Clear Now"
Deleting Cookies Only:
  1. Open your browser and click on the icon with three stacked horizontal lines to the right of the address bar
  2. Click on "Options"
  3. On the Settings page, select "Privacy"
  4. If the "Firefox will" option in the dropdown is "Remember history", click on the clear your recent history" link in the dialog box; if the "Firefox will" option in the dropdown is "Never remember history", click on the "clear all history"link in the dialog box
  5. In the "Time range to clear"dropdown option, choose the date range that is most appropriate; please note that this will delete all cookies for the given time regardless of site
    1. Selecting "Today" should help clear cookies related to a user's session
    2. Selecting "Everything" will remove all cookies in the browser
  6. In the "Details" section, expand the selection (if necessary) by clicking on the down button
  7. Ensure that "Cookies" is the only option selected and click "Clear Now"