If you believe that you have suffered a loss relating to a substitute check that you received, contact Advantis by email or call us at (503) 785-2528 or (800) 547-5532 as soon as possible but no later than 40 days from when we mailed or delivered your account statement.

We will ask you to provide information needed to investigate your claim, which could include a description of the problem, an estimate of your loss, and information about the substitute check.