There are several ways to check on your order:


1. Use Our Handy Order Status Tool


Order Status

1. Enter your order id (please include the r at the beginning)
2. Type in your zipcode as you entered it in your order. (e.g. If you entered 78744-1414 with the dash as your zipcode, you will enter the 5 digit zip, dash, and the four digit extension.)

*Please do not copy paste the order number or zipcode in the required fields.



2. Log In As a Registered User
 

  1. Log in to your account using your Login ID and your Password.
  2. Click on My Account
  3. Click on Order History
  4. Select the order you wish to view
OR


3. Log In to Your Guest User Account

To access your order status as a guest user, you will need to log in to your guest account and convert it to a Registered User account.
 

  1. Click on Log In.
  2. Click on Forgot Password or Login.
  3. You will receive an email with a link that will take you to a screen with each Login ID associated with the email address provided.
  4. Select the Login ID for the account containing the order you wish to check.  Guest accounts typically have a Login ID that appears to be the users email address plus an extension. For example first.last@example.com^^^1. The higher the number at the end, the more recent the guest account.
  5. Update the password associated to activate the account.
  6. Log in to your account.
  7. Click on My Account.
  8. Click on Order History.
  9. Select the order you wish to view.
OR

Call 800-366-3645. We offer 24/7 order status updates via our automated system- CAL.