There are several reasons a credit card may fail to authorize.

  1. Verify the correct expiration date was entered.
  2. Verify your name was entered as it appears on your credit card statement.
  3. Verify your address was entered as it appears on your credit card statement.
  4. Verify you are using a Visa, Mastercard, American Express or Discover card.

If you have verified all of the information above is correct, you credit card may have failed to authorize for one of the following reasons:

  1. The credit card number may have been entered incorrectly.  Delete the credit card on file and re-enter your information.
  2. Your account may have fraud protection services.  Contact your financial institution and authorize the transaction.
  3. Your account may have insufficient funds.  Contact your financial institution and verify your available credit.
  4. If you are using a debit card with a Mastercard or Visa logo, your financial institution may have conflicting billing address information.  Contact your financial institution and request they verify your billing information matches that of the Address Verification System (AVS).

*Please note, the most common reason for credit card failure is an incorrect expiration date.  You may check your payment information by accessing the Payment Profile section of My Account.