We ask that you please allow 1-2 business days after placing your order to process and ship from our facility.

We make every effort to ship all Priority and Express orders the same day if ordered before 2:00 pm CT (12:00 PM PT) or the next day if ordered after 2:00 pm CT (12:00 PM PT).


After shipping, delivery time frames vary depending on your location and the shipping service level you choose.

In the United States, time frames are as follows:

Standard: Days to Delivery - 5 to 7 business days, after the order has shipped.
Priority: Days to Delivery - 3 to 4 business days, after the order has shipped.
Express: Days to Delivery - 1 to 2 business days, after the order has shipped.
 
Alaska, Hawaii, and US Territories: Shipping costs at checkout include an extended area surcharge of $9.99
 
*Delivery time frames for APO/FPO and U.S. Protectorates cannot be guaranteed.
 
*International delivery time frames vary due to multiple postal authorities. Please review the FAQs below for specific shipping service levels for international shipments.


If your order has not left our warehouse in the timeframe stated above, please log in to your account and ensure your order contains all in stock merchandise. 

If your order contains out of stock merchandise: If your payment information is saved to your account, the out of stock items will be removed from your order and the in stock items will be shipped. If we are unable to replace your order we will contact you via email.

If your order contains backorder merchandise, your order will be split into two shipping groups. The in stock merchandise will ship immediately. The backorder item will ship at a later date. Check the product's description page for an estimate of the date of arrival in our warehouse.

Orders containing preorder calendar merchandise are held until all preorder calendar items are available to ship.  There are a few exceptions. All preorder gifts, games, toys and books ship as soon as we receive them in our warehouse. Any titles that begin before January of the next year will be shipped at least 2 weeks prior to their start date.  Some hot movie titles may also ship earlier. 

If you wish to have us ship your in stock merchandise immediately, simply email us, and we will split your order into two shipping groups and ship the in stock merchandise immediately.