Category Hierarchy
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Shown below is an outline form of predefined question types. Click on a name to return to the Ask a Question page with that type pre-selected.
ARB Plus
"Shell" Application/Communication Suite that allows access to Event Registration, ARB, Surveys, Ad Engine and Secure Forms. [Public]
ARB: CID 453+
Active Campaign [Public]
ARB: CID 100 - 400
Help with the ARB email system [Public]
CCC - Customer Comm. Console
[Public]
Client Admin Console
Support on electronic statements and ARB [Public]
Client Services - Misc.
This incident category is created for use with the CS general purpose widget. CS can search info across all products and when a question is asked, an incident will be generated with this category assoc. [Public]
CMNS and Exigent911
These are support tickets for CMNS that go to Rob, Lenny and Ron for resolution [Public]
CMNS Feature Requests
Have an idea for a new feature or an improvement to the CMNS? This is the place to provide that input. [Public]
CMNS Incidents and Inquiries
Report incidents and questions about the Crisis Management Notification System here. [Public]
EDMS
[Public]
Event Registration
[Public]
Help Desk
Internal support for the DigitalMailer team. [Public]
Leeflet
These are the KB items for self-service Leeflet Solution [Public]
MultiFactor Authentication
[Public]
MVSB Sales
[Public]
My Virtual StrongBox
[Public]
My Virtual StrongBox - Mobile
[Public]
Sales - Misc. Products
Sales/Prospects questions regarding products other than MVSB. [Public]
Secure Forms
These are the KB items for self-service secure forms [Public]
Survey Tool
[Public]