When using the reply feature the CMS keeps track by channels and can be filtered by type - email, SMS, Voice. Each type can then be sorted by response or no response from the employee. The notification response detail screen for the voice message shows whether the call was answered by a human, a machine, the phone was busy or it was an unsuccessful call.

The "Who's Missing" report also provides a quick view of those contacts that have not replied to email or SMS codes.

For more information on the reply feature refer to the Exigent911/CMNS Online User's Manual.