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EDMS - Electronic Doc Mgmt Sy
How do I update an account holder's record if their email address has changed or is incorrect?
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Article Information
Article Information
KBID
86
Date Created:
6/29/2004
Date Modified:
10/26/2021
Link
Rating:
10.00 out of 10 (1 Rating)
Login to
EDMS
and click on the
Account Management
tab
Retrieve the account record using the "Search" option with the known search criteria. Once you have entered in the search criteria, click on the magnifying glass. **If you are researching a returned email notification you will need to search using the bad email address**
Click on the
Edit Account
Icon (pencil image) to open the Customer's account for editing
Click on the "Email" input field (for eStatements) and/or the "e-LERT Email" input field (for e-LERTs) and enter the new email address
Be sure that if the member has eStatements and you are updating the "Email" input field that the appropriate "Send To" box is checked as well (ex. Email=Primary, Alternate Email 1=Alt 1, Alternate Email 2=Alt 2)
Click on the "
Save
" button at the bottom of the page to record the new email address
Once you click "OK" on the "Member Saved" pop up page you will be returned to the Account Management screen to search for the next account
Log out of the system if you are leaving your terminal
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How do I update an account holder's record if their email address has changed or is incorrect?
https://www.fuzeqna.com/digitalmailer/ext/kbdetail.aspx?kbid=86
Email
Password
Forgot Your Password?
Forgot Your Password?
Email
Email:
Security Question:
Security Answer:
Favorite Color:
WARNING:
If your Security Question and Favorite Color do not match what you entered at registration in
DO NOT CONTINUE
and contact us immediately.
Email
Please enter your email address.
Please enter a valid email address.
Confirm Email
Please enter your email address.
The email addresses entered don't match. Please correct.
Password
Password not entered
Please choose a password composed of 6 to 20 varied letters, numbers and special characters, without whitespace characters or any of the following special characters: ' " / \ < >
Retype Password
The retype password must be the same as new password to confirm your password change. Please re-enter the retype password.
First Name
You must supply a first name.
Last Name
You must supply a last name.
Birthdate
(mm/dd/yyyy)
You must enter a birthdate.
The birthdate entered is invalid.
The birthdate entered is invalid.
Company
WARNING:
Password Security Question
Name of High School graduated from
Last name of favorite teacher
Son's middle name
Daughter's middle name
Pet's name
Square footage of home
First girlfriend's/boyfriend's name
What city were you born in?
On what street did you grow up?
What is your mother's maiden name?
What was your high school mascot?
Password Security Answer
You must provide an answer to the password security question in order to recover your password if lost.
Favorite Color
To improve security, you must provide a favorite color.
Terms of Use
I agree to the terms of use.
We respect your privacy and will protect all your information as if it was our own.
Your inquiry is being encrypted to protect your privacy.