Global is committed to keeping you safe 
We've improved our alert system for potential fraud
 How it works:
  • Global's fraud prevention services has information about fraud that has occurred for other cardholders and learns your normal spending patterns.
  • Based on a combination of this information, the services evaluates your transaction and determines if it is risky.
  • A fraud specialist will contact you to verify if you authorized the transaction.
Remember, when contacted by a fraud specialist you will be asked to verify your identity, but never  for your PIN, 3 digit security code or full social security number.
  • If you confirm the transaction is legitimate, there is no impact.
  • If you confirm that you did not authorize the transaction, that card is immediately blocked to stop more fraud form occurring.
  • If the fraud specialist cannot reach you, a message will be left and your card may be temporarily blocked until you return the call.

How you can help:
  • Protect your card and card information
  • Regularly monitor your statements for any activity that is not yours. 
  • Use CardControls in GCU eBranch to monitor your cards authorizations in real-time.
  • If you are contacted by a fraud specialist, please return the call as soon as possible.
  • Make certain that the phone number you have on file with the credit union is current so you can be easily contacted if any questionable activity is detected on your account.

Thank you for choosing Global as your financial cooperative. We greatly appreciate your business and value your membership.