There are a few reasons why your card might not work:

  1. The magnetic strip on the back has been demagnetized and a new card needs to be ordered,
  2. Funds are not available in your account.  You may want to contact Global or log in to eBranch to verify your account balance(s) and recent transactions.
  3. If this is a new card it may need to be activated, you can call 866.762.0558 to activate the card.
  4. The PIN you are using may not match what Global has on record.  To choose a PIN call 866.762.0558.
  5. The purchase has been blocked as potential fraud. To help protect our members, transactions are monitored for "normal" usage for each card holder.  If the purchase seemed to be out of the norm for you, the transaction may have been blocked.  Contact the Global for 24/7 card assistance.

For further assistance with your card, please contact us online or call us at 509.455.4700 or toll free at 800.676.4562.