Browser issues? 

The following information may help you troubleshoot some of the more common browser-related problems that you may encounter while working in Global's Digital Suite.

Test your browser                           Trouble testing your browser?
 

Make sure that cookies from third parties are allowed.

Third party cookies are allowed by default on all supported browsers. If you experience problems, please check your browser settings to make sure you allow third party cookies. For more information on enabling cookies, please select your current web browser:


Supported Browsers

· Google Chrome: Supported

· Mozilla Firefox: Supported

· Safari

o Safari 8: Supported

o Safari 9: Supported

· Internet Explorer

o IE 11: Supported

o IE 10: Supported

o IE 9: Supported

o IE 8 and older: Unsupported

· Microsoft Edge: Unsupported
 

Deleting History & Cache

Your Internet browser keeps a record of all the websites you visit in its History. Your Internet Cache acts as a roadmap for all the websites you visit by storing copies of these sites locally on your computer. Because this site information is stored locally, websites load faster.

Sometimes, this stored data can create problems. If you are experiencing problems or are unable to view certain web content, try clearing your Internet history and/or cache.

  1. Open the Settings page
  2. In the left-hand navigation click on “History”
  3. Click the “Clear browsing data…” button at the top of the page; this will open up an overlay with the title “Clear browsing data”
  4. From the “Obliterate the following items from” dropdown, choose “the beginning of time”
  5. Ensure the following item is checked and uncheck all other items not listed:
    1. Cached Images and Files
    2. Cookies and other site and plug-in data
  6. Click the “Clear browsing data” button
  7. Click on the current web browser help pages above if you need more detailed assistance