Shop with confidence — your new purchases are protected

When you use your Global Credit Union Business Visa card and your purchase is stolen or damaged within the first 90 days Purchase Security can replace, repair or reimburse the item ($10,000 maximum per claim and $50,000 maximum per year).  Keep in mind that if your item is stolen, you must file a police report within 48 hours of becoming aware of the theft.

Q: What are the limitations?

A: You will want to read the full terms and conditions, but here are some examples of what does not apply for Purchase Security: the item cannot be used or preowned; the item cannot be hard-wired or installed. For example, a microwave oven that is built-in is not covered, but coverage applies for a microwave oven that sits on the countertop. 

Q: What does a “$10,000 per claim occurrence” mean?

A: Per occurrence is another way of saying per event or per incident — for example, if you go to the store and make a few purchases: a flat screen television, toaster and home movie projector for your home. Later that evening you step out for dinner and upon your return notice your house has been broken into and your new purchases have been stolen. When you call the Benefit Administrator to file a claim, you would list all of the items you just purchased with your covered Visa Infinite card — the Benefit Administrator would then add all of those together to determine the total claim amount. If the items were purchased for $8,000, the benefit would reimburse for that amount. If the items totaled $11,000, the benefit would reimburse $10,000 as this is the maximum benefit limit.

The Benefit Administrator will ask you to include all of the items in your claim because there may be some items that are not eligible and they will want to be able to get you the highest reimbursement amount that you are eligible for. 

Q: Are purchases that I make outside of the United States covered? What about gifts I purchase?

A: Yes, those are eligible as long as you purchase them using your Visa Infinite card and meet the terms and conditions of the benefit. 

Q: What are the timelines for filing a claim?

A: You must (1) file a police report within 48 hours of becoming aware of the theft (2) notify the Benefit Administrator within 60 days of the theft or damage and (3) submit your completed claim form and supporting documentation within 90 days of the theft or damage. The Benefit Administrator will ask you to include all of the items in your claim because there may be some items that are not eligible and they will want to be able to get you the highest reimbursement amount that you are eligible for.

Easy claim process


Go to www.cardbenefitservices.com or call 1-888-221-3289 to file a claim or get your questions answered.