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  • 1. I was told I should alert my credit and debit card companies before traveling, why? Views: 198 Featured Content Public
    To help protect you and minimize possible fraudulent activity, Global Credit Union provides 24/7 fraud monitoring services for your credit and debit cards. If unusual activity appears on your account, it could result in a temporary risk block on your card. By notifying us ahead of time of your travel plans, you'll minimize the chance of your card being declined. Click here for ways to contact us. Or, to save you a call each time you travel use CardNav! What is CardNav? CardNav is a mobile a  More...
  • 2. Samsung pay Views: 128 Public
    Samsung Pay Safe and simple mobile payments available virtually anywhere you can swipe or tap your card. Now available on all Global CU Debit and Credit cards. What is Samsung Pay? Samsung Pay is a safe and simple way to make mobile payments with select Samsung Galaxy phones, and it works at virtually any retailer where you can swipe or tap your card. What are Samsung Pay’s main features? Samsung Pay allows you to use the Galaxy S6, S6 edge, S6 edge+ and Note 5 to make in-store mobile p  More...
  • 3. ID Navigator by Norton LifeLock Views: 117 Public
    Smart tools to help against the evolving threat of identity theft. Your Global Credit Union Visa credit card includes ID Navigator Powered by NortonLifeLock. No one can prevent all identity theft, so staying informed and knowing what to do when your identity is threatened can give you greater peace of mind. How ID Navigator Powered by NortonLifeLock can help: Dark Web Monitoring - continuously patrols the dark web and private forums looking for personal information that may belong to you. Shoul  More...
  • 4. If my debit card is lost or stolen, am I liable for any charges that were made fraudulently? Views: 109 Public
    The most you would be responsible for is $50 on PIN transactions. If you report the loss or unauthorized use to Global within 2 business days. If the loss is reported after 2 business days you could be liable for as much as $500. I f the transaction in question is signature-based, you will not be held liable for any loss. If you are calling from... and calling during these hours... Then call this number to report your card lost or stolen Spokane, WA 7 am - 6 pm (PST/PDT) M-F 509.455.4700 Out  More...
  • 5. How does a phone number protect me from fraud? Views: 101 Public
    If there is suspected fraud on your account(s) with Global Credit Union we'll call you to report it or, in some cases, to verify that you have authorized a transaction. A phone call can allow us to take immediate action to protect your account and personal information. So, do we have your current phone number(s) on file? If not, please log in to eBranch to send us your phone numbers or visit any Global branch. Please include mobile or secondary numbers you may want us to use. Worried about   More...
  • 6. How do I dispute a charge on my credit or debit card? Views: 86 Public
    Contact us to begin the dispute process >>>
  • 7. I ordered a "free" product and now I have unauthorized charges showing up on my credit/debit card each month. How did this happen? Views: 83 Public
    Free trial offers from merchants provide you with a free product or service but ask for your credit or debit card information to bill you for shipping. These merchants advertise a “30-day free trial”, but in truth, the offer should say “30-day supply, with a free trial membership”. Their terms and conditions clearly disclose that you have a short time period in which to cancel or you will receive, and be billed for, future products and services. If there is no place to   More...
  • 8. How does signing my credit or debit card help protect me? Views: 81 Public
    There are several ways that signing your debit or credit card in permanent ink help protect you: 1. Most cards state above the signature panel that the card is not valid unless signed. A merchant can refuse to accept your card if it is not signed. 2. Thinking of writing See ID ? Think again. According to Visa and MasterCard rules, see ID is not a valid substitute for a signature and the merchant will have the right to refuse your card. Plus, it could actually make it easier for an identit  More...
  • 9. Tips for keeping your PIN private. Views: 72 Public
    Tip: Keep PINs Private Personal identification numbers (PINs) are everywhere. They enable users to access automated teller machines, make purchases with their debit cards, shop from home, and even unlock their car doors. For each access, it makes sense to choose the same number--which means something to you, but not to anyone else. But, remember, that increases your vulnerability should you divulge or lose your PIN. Never carry your PIN with you or write it on your card, and don't divulge it  More...
  • 10. How will I know if the call I receive about fraud on my card is legitimate? Views: 71 Public
    Global Credit Union has a fraud monitoring services in place for our debit and credit card activity. This service works 24/7 and will notify you by a live-person or an automated phone call from Card Member Security , if suspicious activity is suspected on your cards. Your cards are blocked until this activity can be verified. You will never be asked for your PIN or full social security number.
All information provided through this site is intended to be accurate. However, there may be inaccuracies from time to time which we will make every attempt to correct immediately. Information provided is intended to assist you in making decisions and does not eliminate the need to discuss your particular circumstances with a qualified professional.