Yes, you need to use your PIN when you select the debit option on a merchant's funds verification machine or when you use any ATM.

Important Information Regarding your ATM/Debit Card

 

Due to our recent ATM/Debit Card upgrade, some of you may experience a decline when using your card with a PIN (Personal Identification Number).  This will most likely happen if in the past you came into one of our branches and chose a personal PIN.  This does not apply to all cards.

 

We have a solution to that problem and, going forward if you would like to change your existing PIN for any reason, you may do so by calling 866-985-2273 see below for detailed instructions.

 

Our conversion to our new card processor has given us a new feature called PIN NOW.  This feature gives you the opportunity to call on the phone and personalize your PIN after validating some personal information.  You no longer have to come into our branch to obtain a personalized PIN.

 

Please call 866-985-2273.  You will be prompted to enter your card number.  If you are calling from the current telephone number we have on file, you will be prompted to enter the last 4 digits of your social security number.  If everything matches, you will be prompted to enter a new PIN (or enter your existing PIN if you want to keep this number), and you are ready to use your card.

 

If you are not calling from the current telephone number we have on file, e.g., you are on your cell phone, you will be prompted to enter your full card number.  You will then be prompted to enter the current telephone number we have on file.  Remember, these telephone numbers must be the ones you have given the Credit Union.  You will then be prompted for the last 4 digits of your social security number.  Once the information verifies, you will be prompted to enter a new PIN (or enter your existing PIN if you want to keep this number) and you are ready to use your card.