When your online access is initially established, the contact information we have on file, primary member email address and phone numbers, is used to validate your identify. Once you have successfully obtained access to your account, security access code delivery options can be updated inside the online banking system to add or remove delivery option.

Once logged into your account, select Profile and Settings from the menu. Go to Security Preferences, then Secure Delivery. You can edit, delete and add contact methods. If the account is a joint account this will allow you to ensure each account holder can have a security access code delivered to his/her email or mobile phone.

Add a new contact delivery option by selecting the appropriate “New” button on the bottom of the page.

For further assistance in logging into your account, contact LA Financial Credit Union during business hours at 800-894-1200.