As most of you know, we underwent a full computer system conversion as of November 1st.  There are many new changes which have resulted in an overwhelming volume of telephone calls.  As a result, our response time in the call center and loan department slowed down tremendously causing unusually long on hold times. We want to take this opportunity to apologize to you and let you know we are working to resolve the problem.

 

Needless to say, we upgraded our technology for the sole purpose of serving you better, both in terms of providing expanded capabilities (such as member-to-member transfers, online check registers, online check ordering, etc.) and increased security.  Unfortunately, even the latest technology is not without its start-up problems. So, while the conversion as a whole was successful, there remains a number of “bugs” still to be ironed out. 

Again, please accept our sincere apologies for these unforeseen inconveniences. Thank you for your patience, and be assured that we will continue to dedicate our energies to improving and fine-tuning our new system.