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  • 1. How do I login to online banking for the first time? Views: 129 Featured Content Public
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    If you are logging in for the first time, please watch this video tutorial: When logging in, you will be prompted to receive a security code via email, text or phone call. This will happen every time you use a new device or web browser. Once you register your device or web browser, you’ll be set! It is important that you keep your contact information updated. If you need to make changes to where you receive your security access code, log in to online banking, go to: Profile Settings, cli  More...
  • 2. What is my secure access code? Views: 119 Featured Content Public
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    A secure access code is a randomly generated number delivered to you via text, phone call or email. The secure access code is used to verify your identity when you log into online or mobile banking from an unregistered device or browser. Secure access codes can only be sent to contact information that we already have on file for you. You will now be required to obtain a security access code when logging into your online or mobile banking account for the first time, or if a device has not been re  More...
  • 3. How can I update my secure access code delivery options? Views: 91 Featured Content Public
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    When your online access is initially established, the contact information we have on file, primary member email address and phone numbers, is used to validate your identify. Once you have successfully obtained access to your account, security access code delivery options can be updated inside the online banking system to add or remove delivery option. Once logged into your account, select Profile and Settings from the menu. Go to Security Preferences , then Secure Delivery . You can edit, delete  More...
  • 4. How do I register my device/browser? Views: 90 Featured Content Public
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    Our new online and mobile banking system uses a new security process that requires receipt of a secure access code. You are able to register each device or browser as a trusted device and avoid the need for a security access code with each login. If you do not receive the request to register your device or browser during your first log in; perform a second log in and obtain a new secure access code. Upon your second log in, you should receive the request to register your browser or device. You c  More...
  • 5. How many failed attempts can I make to login to online banking before I get locked out? Views: 74 Featured Content Public
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    During the initial roll out of the new online and mobile banking system, you may attempt to login to your account up to five times before it becomes locked. We recommend that you attempt to login again within three hours of being locked out. After the initial roll out period the number of login attempts until locking the account will be reduced to three.
  • 6. Where is the mobile deposit service located in the mobile app? Views: 64 Featured Content Public
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    You will find the mobile deposit app under the “Move Money” menu. Log into the LA Financial Credit Union mobile app. Tap the “Menu” button in the upper left corner. Tap “Move Money” and then tap “Deposit Check”.
  • 7. When will funds from my mobile deposit be available to use? Views: 59 Featured Content Public
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    Mobile deposits are subject to LA Financial Credit Union’s funds availability policy. After making your deposit you can review the transaction history to see when any holds will be released.
  • 8. Will you place a hold on my Mobile Deposit? Views: 56 Featured Content Public
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    When using the mobile deposit service, the initial mobile deposit screen will display a message to inform you of the immediate credit amount for the deposit you are about to make. Be advised that deposits are subject to verification and may not be available for immediate withdrawal.
  • 9. Why does my mobile deposit keep rejecting? Views: 0 Featured Content Public
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    Mobile deposit is a quick and easy way to make a deposit to your account without leaving the comfort of your home or office. Using the Credit Union’s mobile banking app and camera on your phone, you can snap pictures of the front and back of your check, which will be transmitted to the Credit Union for processing. If you are experiencing issues with acceptance or processing, there are two common reasons for checks being rejected: the endorsement or the quality of the image. To reduce the p  More...
  • 10. How do I enroll in Bill Pay? Views: 91 Public
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    To enroll in Bill Pay, login to your LA Financial Credit Union account online. From the menu click “Move Money ” then click “Pay Bills” . Accept the Bill Pay disclaimer. Select the LA Financial Credit account you are enrolling in the Bill Pay service and you are ready to add payees and start paying your bills.
  • 11. How do I add a payee in Bill Pay? Views: 49 Public
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    From the payments tab of the Bill Pay screen, click “Add a payee”. Select the type of payee you are adding, a company, a person, or a financial institution. Enter the payee’s information from your bill and the new payee will now be listed on the Bill Pay dashboard.
  • 12. What is ATM PIN reversal? Will this technique call the police in case of an emergency? Views: 42 Public
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    The internet can often quickly spread urban myth stories but few stories gain such rapid appeal with so many potentially negative impacts on cardholder safety and confidence as the misleading stories circulating the internet regarding PIN reversal to signal duress. PIN reversal technology is a concept based upon the possibility that a cardholder could remember (and reverse) his or her PIN at an ATM to draw attention to a dangerous situation like a kidnapping or a robbery. Critics say that it i  More...
  • 13. I cannot get into the sign on page. When I select anytimeBanking and then click to log on, it cannot be displayed. How do I log on? I have changed/reset my password on TouchTeller. Views: 42 Public
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    If you're having trouble seeing a sign-in page, you can try going directly to anytimeBanking at https://secure.lafinancial.org Please call the credit union during regular business hours if you need additional assistance. By Phone 800.894.1200 or 626.792.7441 8:00 a.m. - 5:00 p.m. Monday - Thursday 8:00 a.m. - 6:00 p.m. Fridays
  • 14. Is the Internet safe and secure for online banking? Views: 33 Public
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    Yes. This is a common concern with banking and commerce on the Internet. Data on the Internet is safeguarded by encryption as it moves between systems. Data residing on a system can only be accessed by using an authorized sign-on ID and Passcode. Any kind of breach in the security of our systems would be a serious business issue for the bank. Our success depends on our ability to manage these systems safely and to continue to earn your trust as our customer. Please be assured that we will take e  More...
  • 15. When I log in to online banking through the homepage, is this a secure site? Views: 32 Public
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    Yes. When you see any page on your computer, you are actually viewing information that has been downloaded onto your computer and this is the same no matter if the page is http or https . With our online banking login, the instant you click on the Sign-on button, a secure connection is established and the user ID and password are encrypted using Secure Sockets Layer (SSL) technology. This is the same technology that is used at all of the major banks (Bank of America, Wamu, Chase, etc.) Pl  More...
  • 16. Can I see my closed accounts and loans on anytimeBanking? Views: 32 Public
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    For members who closed their accounts or loans prior to our 11/1/04 conversion, anytimeBanking will only show open accounts. If an account or loan was closed after conversion, it will generally show. To remove an account from your view, click Remove Account, select the account you wish to remove, and click Continue.
  • 17. Do you have a mobile banking app for iPhone and Android? Views: 31 Public
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    Yes, we do have a mobile banking app for iPhone and Android, you can download them here: Download iPhone App Here Download Android App Here
  • 18. Why are you charging an overdraft transfer fee? Views: 30 Public
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    Our overdraft transfer fee is charged whenever your overdraft source (other account or line of credit) is used to cover a transaction (check, debit, ACH or ATM). You can avoid the fee by making the transfer yourself through anytimeBanking or TouchTeller before the item is presented for payment. You can view our Schedule of Fees and Charges under Forms Disclosures . overdraft protection, overdraft
  • 19. Why do I get errors in Online and Mobile banking when I click on different menu items? Views: 19 Public
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    There is an intermittent problem that is causing this to happen. Generally, if you log off and log back on, it will resolve the issue. We apologize for this inconvenience and are working to find a fix to alleviate this problem.
  • 20. I can not find your anytimeBanking link. Did it move? Views: 17 Public
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    With our conversion on December 1, 2008, we moved the url for anytime banking and upgraded the site. Perhaps you had the old site bookmarked. You can get there from our new web page at www.lafinancial.org or the direct link is https://secure.lafinancial.org
  • 21. What is the is the difference between Pay Bills and Quick Bill Pay? Views: 16 Public
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    Quick Bill Pay allows you to quickly add Bill Pay payees and schedule payments without accessing the full Bill Pay service site. Additional features are available on the full site that you will not see on Quick Bill Pay including payment history and pending payments. Both are available in online banking, only Quick Bill Pay is available in mobile banking.
  • 22. How do I get a copy of a canceled check? Views: 15 Public
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    If you want a copy of a cleared check, you just login to online banking and click on your checking account tile. Scroll your transactions and find your check, click on it to expand. Click on the check# and you will be able to print both front and back of the check. We also offer this feature in e-statements.
  • 23. How current is the anytimeBanking information? Views: 15 Public
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    Most transactions are online real-time. Therefore, most transactions you perform that change your balance (i.e. deposits, ATM withdrawals, TouchTeller and anytimeBanking Online transfers, etc.), affect your balance at the time they are performed. Checks and Visa debit Card transactions, performed as a credit (without a PIN), will not be deducted from your account balance until they have cleared. Future dated anytimeBanking Online transfers and bill payments will affect the account balances on th  More...
  • 24. What are Cookies? Views: 15 Public
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    Cookies are small text files on your system, used for keeping track of settings or data for a particular Web site. Because the servers that receive your requests for Web pages have no way of knowing specifically who is making a request, they have no way of storing settings for specific users or changing the page they send based on choices a user has made on another page. Cookies solve this problem by saving settings on your (the user's) system. When your browser requests a page, it sends the set  More...
  • 25. The system will not accept the Secure Access Code I was given and says my login may be locked or disabled. What should I do? Views: 12 Public
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    Click the Back button, and request another Secure Access Code. Generally, it will accept the second try, if the first one didn’t work. Reminder: the Secure Access Code is a 6 digit number that will appear in the body of the email or text message, or, can be received via a phone call. If you are still having issues, you may call us at 1-800-894-1200 for assistance.
All information provided through this site is intended to be accurate. However, there may be inaccuracies at times, which we will make every attempt to correct when found. Information provided is intended to assist you in making decisions and does not eliminate the need to discuss your particular circumstances with a qualified professional.